Senior Network Escalation Engineer — Global MSP

ECI; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

ECI is seeking an experienced Senior Network Escalation Engineer for an onsite role in Manila with rotating shifts. You will support global clients, troubleshoot complex network issues across Cisco, Meraki, Palo Alto, and Fortinet platforms, and drive network projects from initiation to completion.

You will collaborate with multiple teams, deliver tailored solutions, and maintain strong client relationships in a fast-paced managed services environment.

Qualifications

• Bachelor’s Degree in related field or equivalent combination of education.
• Must have at least 8 years of experience in network support and delivering network projects.
• Expert level technical certifications such as CCIE or training equivalent.
• Hands-on experience with Cisco Meraki, Cisco ISR and Catalyst switches, Palo Alto, SonicWall, and FortiGate networking equipment.
• Proven experience in troubleshooting and resolving complex network issues in routing, switching, VPN, wireless, and security.

Responsibilities

• Provide customer support to clients located across the globe.
• Troubleshoot/resolve complex issues and handle service requests for clients related to Cisco routing and switching infrastructure, Cisco Meraki and legacy wireless infrastructure, Palo Alto technologies, Cisco, SonicWall, and Fortinet firewalls.
• Collaborate with relevant teams to resolve cases that require specialized expertise.
• Focus on customer satisfaction by providing excellent service and timely resolution.
• Evaluate customer’s network and perform Network and Vulnerability assessment and remediation.
• Prepare change scripts and perform changes on client network infrastructure.
• Lead network design strategies and outline scope of work for client projects.

Skills

CCIE or equivalent

8+ years experience

Cisco Meraki

Palo Alto

FortiGate

VPN

Networking protocols

Communication skills

Education

Bachelor's degree

Tools

Cisco ISR

Catalyst switches

Fortinet

SonicWall

Job description

ECI is seeking an experienced Senior Network Escalation Engineer for an onsite role in Manila with rotating shifts. You will support global clients, troubleshoot complex network issues across Cisco, Meraki, Palo Alto, and Fortinet platforms, and drive network projects from initiation to completion.

You will collaborate with multiple teams, deliver tailored solutions, and maintain strong client relationships in a fast-paced managed services environment.