Senior Claims Leader — Digital-First & Process Excellence

AIA; Philippines; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

AIA is seeking a Claims Manager to lead a claims team and ensure efficient processing and release of all claim types. You will oversee performance, risk controls, and regulatory compliance while guiding process improvements under a digital-first approach.

Ideal candidates have at least five years in claims leadership, strong analytical skills, and fluent English and Filipino communication. The role emphasizes collaboration with various business units and maintaining high service standards.

Qualifications

• College degree in any field required.
• 5+ years’ experience managing a claims team with targets.
• Strong analytical skills with high attention to detail.
• Proficient in MS Office and reporting systems.
• Excellent written and spoken English and Filipino.

Responsibilities

• Performance management: ensure timely, clear, customer-friendly claim communications and governance.
• Leadership: conduct feedback, performance reviews, and upskill team members; build cross-functional relationships.
• Risk management: ensure controls, monitor processes, and address risk areas in claims operations.
• Projects and initiatives: implement efficiency, productivity, and automation enhancements; support change management.

Skills

Analytical skills

Excellent communication (English & Tag

Education

College degree in any field

Tools

MS Office

Job description

AIA is seeking a Claims Manager to lead a claims team and ensure efficient processing and release of all claim types. You will oversee performance, risk controls, and regulatory compliance while guiding process improvements under a digital-first approach.

Ideal candidates have at least five years in claims leadership, strong analytical skills, and fluent English and Filipino communication. The role emphasizes collaboration with various business units and maintaining high service standards.