Senior Claims Leader – Life & Health (End-to-End)

FWD Insurance; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

FWD Life Philippines invites experienced professionals to lead its Claims team as Claims Manager. You will oversee end-to-end adjudication of life and health claims, driving fairness, accuracy, and timely payment while delivering an outstanding customer experience.

You will manage a team of claims analysts and support staff, ensure governance, risk and compliance, and collaborate with Distribution, Legal, Underwriting, and Operations to optimize outcomes.

Qualifications

• Bachelor’s degree in a related field is required.
• 8–10 years of insurance industry experience.
• 3–5 years in claims leadership or supervisory roles.
• Certifications in insurance, claims management, fraud investigation, or risk management are an advantage.

Responsibilities

• Provide technical oversight on assessment and adjudication of claims.
• Review and approve claims within delegated authority limits.
• Manage end-to-end claims workflow from notification to settlement.
• Lead, coach, and develop the claims team.
• Ensure compliance with regulations, QA programs, and data privacy.
• Oversee vendor relationships and ensure proper documentation.

Skills

Claims adjudication

Technical leadership

Operations management

People leadership

Governance & compliance

Stakeholder management

Education

Bachelor’s degree in Nursing/Medicine/Allied Health/Business Administration/Insurance/Law

Job description

FWD Life Philippines invites experienced professionals to lead its Claims team as Claims Manager. You will oversee end-to-end adjudication of life and health claims, driving fairness, accuracy, and timely payment while delivering an outstanding customer experience.

You will manage a team of claims analysts and support staff, ensure governance, risk and compliance, and collaborate with Distribution, Legal, Underwriting, and Operations to optimize outcomes.