Non-Life Claims Leader: Growth & Service Excellence

International Marketing Group (IMG) Insurance Brokers Corp.; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

International Marketing Group (IMG) Insurance Brokers Corp. seeks a seasoned Claims Manager - Non-Life to lead the claims team, ensure prompt and fair settlements, and uphold regulatory compliance in Manila.

You will coordinate with adjusters, investigators, and partners while contributing to portfolio growth and sales collaboration. The ideal candidate will oversee day-to-day operations, optimize processes, and mentor staff to achieve service standards and quality outcomes within a dynamic

Qualifications

• Experience leading a Non-Life Claims Department.
• Strong understanding of motor, fire, travel, allied perils, OFW, and migrant workers insurance.

Responsibilities

• Manage day-to-day operations of the Non-Life Claims Department.
• Ensure timely, accurate, fair, and efficient processing and settlement of claims.
• Establish and monitor claims procedures, service standards, and turnaround times.
• Review, evaluate and recommend approval for claims files.
• Ensure proper documentation and validation of claims before settlement.
• Monitor outstanding, pending, disputed, and overdue claims and take action.
• Review high-value, complex, or potentially fraudulent claims.
• Coordinate with adjusters, surveyors, investigators, and providers as needed.
• Handle escalated customer complaints and claims disputes.
• Support development and implementation of sales strategies for non-life products.

Skills

Claims management

Staff supervision

Process optimization

Client relationship

Sales support

Job description

International Marketing Group (IMG) Insurance Brokers Corp. seeks a seasoned Claims Manager - Non-Life to lead the claims team, ensure prompt and fair settlements, and uphold regulatory compliance in Manila.

You will coordinate with adjusters, investigators, and partners while contributing to portfolio growth and sales collaboration. The ideal candidate will oversee day-to-day operations, optimize processes, and mentor staff to achieve service standards and quality outcomes within a dynamic