Senior CCaaS Solution Consultant (CRM & Integrations)

KMC Solutions; Makati; On-site; PHP 1,674,000 - 2,790,000; Full time

Benefits offered by this job

Health Insurance/HMO

Diverse learning & growthOpportunities

Accessible Cloud HR platform (Sprout)

Above standard leaves

Job summary

KMC Solutions is hiring a Senior Solution Consultant I to lead the pre-sales process for complex software solutions. You will work with sales and customers to understand requirements and design solutions that meet business goals, while mentoring junior consultants.

The role sits within Talkdesk's cloud contact center platform and offers benefits like Health Insurance/HMO, learning opportunities, and an accessible HR platform. Travel up to 30%; strong English communication required.

Qualifications

• Bachelor's degree in a technical field or relevant tech experience.
• 3+ years in Professional Services/Consulting or SaaS/IT applications development.
• Experience implementing or integrating with CRMs (Salesforce, Zendesk) and/or Contact Center solutions.
• Strong communication of technical concepts to diverse audiences.
• Willingness to travel up to 30%.

Responsibilities

• Lead Talkdesk strategic implementations with project management and requirements.
• Understand customer objectives and document user stories.
• Develop project plans and coordinate with customer project managers.
• Create visual representations of the customer journey.
• Configure and integrate Talkdesk solutions or 3rd party CRM systems.
• Produce technical documentation and assess risks.
• Collaborate with Product, Support, and other teams to deliver feature requests.
• Participate in the sales cycle to gather requirements and prepare a proposal.

Skills

Pre-sales

Solution design

CRM integration

Project management

Education

Bachelor's degree in a technical field

Tools

Visio

Lucidchart

REST APIs

Job description

KMC Solutions is hiring a Senior Solution Consultant I to lead the pre-sales process for complex software solutions. You will work with sales and customers to understand requirements and design solutions that meet business goals, while mentoring junior consultants.

The role sits within Talkdesk's cloud contact center platform and offers benefits like Health Insurance/HMO, learning opportunities, and an accessible HR platform. Travel up to 30%; strong English communication required.