Senior Technical Solutions Delivery Lead

IntouchCX; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

IntouchCX is seeking a Senior Project Manager, Technical Solutions to lead complex, cross-disciplinary technology rollouts across client accounts. You will orchestrate engineering, operations, security, and vendor partnerships from architecture through sustained value realization.

The ideal candidate combines consultative leadership with deep technical acumen, ensuring security, data protection, and measurable business ROI across CCaaS, CRM integrations, and omnichannel routing.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of hands-on experience driving technical implementations or complex solution rollouts.
• PMP, PMI-ACP, CSM, or platform/ecosystem credentials.
• Proven ability to manage and align diverse, matrixed teams without direct reporting authority.
• Prioritize business value, customer experience impact, and ROI.
• Foundational understanding of APIs, OAuth, SAML, data pipelines, and security best practices.
• Experience with HIPAA, PCI-DSS, ISO 27001, or SOC 2 compliance.
• Executive presence with ability to negotiate trade-offs with senior stakeholders.
• Knowledge of contact center ecosystems and KPIs.
• Familiarity with Smartsheet, Jira, and Google Workspace for governance.

Responsibilities

• Own end-to-end execution of technical rollouts across CCaaS, CRM integrations, and omnichannel routing.
• Bridge and align software engineering, IT/telephony, operations, infosec, and client executives.
• Identify architectural bottlenecks, data governance and security considerations to prevent issues.
• Translate client objectives into technical requirements, user stories, and acceptance criteria.
• Serve as delivery advisor in discovery sessions, steering committees, and executive readouts.
• Develop realistic delivery schedules and resource allocations across multiple initiatives.
• Explore AI-powered tools to accelerate delivery or enhance design.
• Oversee release readiness, transition, and post-launch performance tracking.

Skills

Project management

Cross-functional leadership

Stakeholder management

APIs REST/JSON

Security & compliance

Vendor orchestration

Executive communication

Agile / Scrum

Data governance

Cloud/security basics

Education

Bachelor's degree or equivalent

Tools

Smartsheet

Jira

Google Workspace

Job description

IntouchCX is seeking a Senior Project Manager, Technical Solutions to lead complex, cross-disciplinary technology rollouts across client accounts. You will orchestrate engineering, operations, security, and vendor partnerships from architecture through sustained value realization.

The ideal candidate combines consultative leadership with deep technical acumen, ensuring security, data protection, and measurable business ROI across CCaaS, CRM integrations, and omnichannel routing.