Senior Casino Guest Services & Reservations Lead

Royal Caribbean Group; Pasay; On-site; PHP 391,000 - 614,000; Full time

Job summary

Royal Caribbean Cruises Ltd. invites applications for a Representative, Club Royale position at Club Royal Manila.

The role focuses on delivering exceptional service to a valued guest database, assisting Travel Partners, Direct Guests, and Direct Groups via a single access platform across the Royal Caribbean and Azamara brands. The ideal candidate will be organized, detail-oriented, and capable of quick, data-driven decisions; experience with high-value guests, call center fundamentals, and

Qualifications

• Prior experience in a high-value guest environment.
• Strong problem-solving and decision-making.
• Ability to manage multiple tasks and channels.
• Excellent documentation and reporting skills.

Responsibilities

• Service Travel Partners and Direct Guests in Club Royale program.
• Handle calls, emails, and mail from partners and guests.
• Manage direct group reservations and cabin inventory.
• Provide cruise product information and promotions as needed.
• Assist with billing, payments, and refunds where appropriate.

Skills

Customer service

Sales experience

Communication skills

Relationship building

High-value guest handling

Education

4-year college degree preferred

Tools

AS400 reservations system

MS Word

MS Excel

Job description

Royal Caribbean Cruises Ltd. invites applications for a Representative, Club Royale position at Club Royal Manila.

The role focuses on delivering exceptional service to a valued guest database, assisting Travel Partners, Direct Guests, and Direct Groups via a single access platform across the Royal Caribbean and Azamara brands. The ideal candidate will be organized, detail-oriented, and capable of quick, data-driven decisions; experience with high-value guests, call center fundamentals, and