Senior Call Center Supervisor - Lead 15-25 Agents

MCI Careers; Pasig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Performance and loyalty bonuses

Job summary

MCI Careers is looking for experienced Customer Service Supervisors in Metro Manila, Philippines. This full-time, on-site position involves leading a team of 15-25 customer service agents, ensuring high-performance standards and call quality. Ideal candidates should have at least 8 years of call center experience or 1 year in management, possess strong leadership skills, and be proficient in Microsoft Office. MCI offers competitive compensation and a range of employee benefits, creating a supportive work environment.

Qualifications

• Minimum of 8 years of total call center experience or 1 year of call center management experience.
• Exceptional interpersonal & communication skills.
• Strong understanding of the contact center environment.

Responsibilities

• Lead and develop a team of 15-25 customer service agents.
• Ensure call quality and improve sales results.
• Conduct performance reviews and coaching for representatives.

Skills

Interpersonal skills

Leadership

Time management

Conflict resolution

Education

Associate's degree or equivalent

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Call center tools

Job description

MCI Careers is looking for experienced Customer Service Supervisors in Metro Manila, Philippines. This full-time, on-site position involves leading a team of 15-25 customer service agents, ensuring high-performance standards and call quality. Ideal candidates should have at least 8 years of call center experience or 1 year in management, possess strong leadership skills, and be proficient in Microsoft Office. MCI offers competitive compensation and a range of employee benefits, creating a supportive work environment.