Senior Call Center Operations Leader - Elevate CX

Asurion; Philippines; On-site; PHP 4,110,393 - 5,284,791; Full time

Benefits offered by this job

Competitive pay and benefits

Health insurance

Continuing education support

Ongoing training to grow your skills

Job summary

A leading technology services company in the Philippines is seeking a Senior Manager, Call Center Operations to lead a team of Managers, enhance customer satisfaction, and develop team capabilities. With a minimum of 7-10 years of call center experience required, this role emphasizes leadership, innovation, and maintaining performance standards. The position includes competitive pay and benefits, along with ongoing training support.

Qualifications

• Minimum of 7-10 years call center experience required.
• 3-5 years at the manager level.
• 2-3 years directly managing manager level employees.

Responsibilities

• Lead a team of Managers by providing direction and support.
• Oversee operations of assigned clients and teams.
• Ensure consistency in call evaluations and quality objectives.

Skills

Proven leadership and management skills

Call center technology proficiency

MS Office proficiency

Customer service capabilities

Education

College degree or equivalent experience

Job description

A leading technology services company in the Philippines is seeking a Senior Manager, Call Center Operations to lead a team of Managers, enhance customer satisfaction, and develop team capabilities. With a minimum of 7-10 years of call center experience required, this role emphasizes leadership, innovation, and maintaining performance standards. The position includes competitive pay and benefits, along with ongoing training support.