Senior Business Process Operations Manager

KMC Solutions; Taguig; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

KMC Solutions, on behalf of InHealth Philippines, is seeking a Senior Business Process & Operations Manager to lead operational excellence across the organization. The role is onsite at BGC, Taguig City, and requires hands-on leadership to ensure delivery of services aligned with business goals.

The ideal candidate will drive process transformation, governance, and performance improvements, partnering with senior stakeholders and multi-functional teams in a dynamic, multinational environment.

Qualifications

• 5+ years in operations management, preferably healthcare or BPO.
• Experience leading cross-functional teams and senior stakeholders.
• Proven ability to manage KPIs, SLAs, budgets and governance.
• Experience in offshore/shared services is advantageous.
• Ability to drive continuous improvement across global operations.

Responsibilities

• Lead day-to-day operations, ensuring efficient service delivery.
• Identify opportunities for process improvement and operational transformation.
• Develop and implement governance frameworks and policies.
• Monitor performance via KPIs, SLAs, quality standards, and reporting.
• Oversee budgets, resource planning, and capacity forecasting.
• Manage risk and ensure regulatory compliance.
• Lead change management and adoption of new processes.
• Mentor and develop team leaders and managers.
• Collaborate with senior leadership and cross-functional teams.
• Build relationships with internal and external partners to ensure consistent service delivery.

Skills

Operations Management

Process Improvement

Leadership

Stakeholder Management

Governance & Compliance

Budget & Planning

Job description

Senior Business Process & Operations Manager

KMC Solutions | Client: InHealth Philippines
Location: BGC, Taguig City
Work Setup: Onsite
Employment Type: Full-time

About the Role

InHealth Philippines is looking for an experienced Senior Business Process & Operations Manager to lead operational excellence, business process improvement, and service delivery across its organization.

This role will oversee operational performance, drive process transformation, strengthen governance, and ensure efficient delivery of services aligned with business objectives and international standards.

The ideal candidate is a strategic and hands-on operations leader with experience in global business services, shared services, BPO, or multinational environments. They should be comfortable working with senior stakeholders, leading cross-functional teams, and managing operational improvements in a dynamic organization.

Key Responsibilities

• Lead day-to-day business operations, ensuring efficient service delivery and alignment with organizational goals.

• Identify opportunities for process improvement, workflow optimization, and operational transformation.

• Develop and implement operational strategies, policies, procedures, and governance frameworks.

• Monitor and improve operational performance through KPIs, SLAs, quality standards, and management reporting.

• Oversee operational budgets, resource allocation, workforce planning, and capacity forecasting.

• Identify operational risks, ensure compliance with internal policies and regulatory requirements, and implement appropriate mitigation measures.

• Lead change management initiatives and ensure successful adoption of new processes, systems, and operational practices.

• Manage, mentor, and develop team leaders, managers, and operational teams to drive accountability and performance.

• Collaborate with senior leadership and cross-functional teams, including HR, IT, Finance, and international stakeholders.

• Build and maintain strong relationships with internal and external partners to ensure consistent service delivery.

Qualifications

• At least 5 years of recent experience in Operations Management, preferably within healthcare operations, BPO, Global Business Services (GBS), Global Capability Centers (GCC), or shared services.

• Proven experience leading business operations, process improvement, and operational transformation initiatives.

• Experience managing teams, including team leaders, supervisors, or managers.

• Strong understanding of operational governance, risk management, compliance, and performance management.

• Experience working with international clients, stakeholders, or multinational organizations.

• Demonstrated ability to manage KPIs, SLAs, operational reports, budgets, and resource planning.

• Strong leadership, communication, analytical, and stakeholder management skills.

• Experience building, improving, or transforming offshore/shared services operations is highly advantageous.

• Healthcare or healthcare-related operations experience is an advantage.

What We’re Looking For

We are seeking a results-driven leader who can balance strategic planning with operational execution. Someone who takes ownership, develops people, drives continuous improvement, and can influence stakeholders at different levels of the organization.

Take the next step in your leadership career and help drive operational excellence at InHealth Philippines.