Operations Manager (Healthcare Account) | On-site, BGC

HGS Offshore Staffing Solutions; Taguig; Presencial; PHP 900.000 - 1.900.000; Jornada completa

Descripción de la vacante

HGS Offshore Staffing Solutions is seeking an Operations Manager to oversee day-to-day operations, lead diverse teams, and drive process improvements across healthcare workflows. The role emphasizes revenue cycle expertise and cross-functional collaboration to deliver high-quality services.

The ideal candidate has 2+ years in operational leadership and healthcare revenue cycle experience, with strong communication and stakeholder management skills to optimize performance and costs.

Formación

• College Graduate preferred.
• Minimum 2 years in an Operations Manager or similar leadership role.
• Minimum 2 years of Healthcare Revenue Cycle Management experience.

Responsabilidades

• Oversee and optimize daily operational processes to ensure efficient workflow and service delivery.
• Lead and develop teams, ensuring adherence to timelines, quality standards, and KPIs.
• Drive strategies to improve efficiency, productivity, and cost-effectiveness.

Conocimientos

Leadership

Communication

Stakeholder mgmt

Multitasking

People management

Process improvement

Educación

College degree preferred

Herramientas

Microsoft Office Suite

Operational systems/tools

Descripción del empleo

The Operations Manager is responsible for overseeing and managing day-to-day operational activities to ensure efficiency, quality, and alignment with organizational goals. This role focuses on process optimization, team leadership, and performance management across functions. Candidates with experience in Revenue Cycle Management (RCM) will bring added value in improving financial and operational outcomes through structured, process-driven approaches.

Key Responsibilities

• Manage and optimize operational processes to ensure efficient workflow and service delivery.


• Oversee daily operations of teams, ensuring adherence to timelines, quality standards, and performance metrics.


• Develop and implement strategies to improve operational efficiency, productivity, and cost-effectiveness.


• Monitor key performance indicators (KPIs) and take corrective actions to address performance gaps.


• Lead, mentor, and develop team members, including training, and performance management.


• Collaborate with cross-functional teams to ensure seamless operations.


• Drive continuous improvement initiatives and implement best practices across operations.


• Support budgeting and resource planning to optimize operational costs.


• Prepare and present regular reports on operational performance, risks, and improvement plans to senior management.


• Leverage prior experience in revenue cycle or similar process-driven environments to enhance operational outcomes.


• Any other task as may be required.

Qualifications

• College Graduate PREFERRED


• Minimum 2 years experienced as an Operations Manager or similar leadership role.


• Minimum 2 years of Healthcare Revenue Cycle Management experience required


• Strong leadership and people management skills.


• Effective communication and stakeholder management skills.


• Proficiency in Microsoft Office Suite and operational systems/tools.


• Familiarity with payer portals.


• Ability to manage multiple priorities and perform in a fast-paced environment.