Senior Business Process & Data Quality Associate

Crawford; Manila; Hybrid; PHP 480,000 - 720,000; Full time

Job summary

Crawford Philippines in Manila is seeking a Process Code AR Senior Associate to monitor, facilitate, and review financial and medical information to ensure procedures are correctly followed.

You will perform data entry, verify data accuracy, process client information, and prepare reports while adhering to the Crawford Code of Conduct and SOPs. The role requires strong attention to detail and teamwork in a hybrid work setting.

Qualifications

• Bachelor’s Degree or equivalent professional experience.
• At least two years related work experience.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet software.
• High analytical skills in reviewing medical or financial information.
• Ability to multi-task and manage time effectively.
• Maintains professionalism and confidentiality.
• Interpersonal skills - able to work independently and as part of a team.

Responsibilities

• Data entry of medical and bill information.
• Checks data for accuracy and completeness.
• Processes client information.
• Analyzes medical information for appropriateness.
• Summarizes information to prepare reports.
• Conducts quality assurance on processes and documents.
• Contacts stakeholders by phone or email to coordinate medical treatment schedule.
• Approves payments of medical bills.
• Assists and collaborates with onshore partners to resolve and close claims.
• Act as point of contact in the absence of a Team Lead or Supervisor.
• Handle complex client account reconciliations and billing history.
• Explain financial reports to internal or external parties.
• Route tasks to appropriate processor using internal systems.
• Refer matters beyond limits of authority to supervisor.
• Uphold Crawford Code of Conduct and protect confidentiality.
• Adhere to SOPs and turnaround times.
• Perform various administrative duties as assigned.

Skills

Typing speed

Communication

Word processing

Spreadsheets

Analytical skills

Case management

QA practices

Multi-tasking

Attention to detail

Confidentiality

Team player

Education

Bachelor’s Degree

Tools

Word processing

Spreadsheets

Job description

Crawford Philippines in Manila is seeking a Process Code AR Senior Associate to monitor, facilitate, and review financial and medical information to ensure procedures are correctly followed.

You will perform data entry, verify data accuracy, process client information, and prepare reports while adhering to the Crawford Code of Conduct and SOPs. The role requires strong attention to detail and teamwork in a hybrid work setting.