Business Process Associate III

Crawford & Company; Manila; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

Crawford & Company in Manila, hybrid role, seeks an AR Senior Associate to monitor and review medical and financial information, ensuring procedures are followed and accuracy is maintained.

The role includes data entry, data quality checks, analysis, reporting, and collaboration with onshore teams to close claims and approve payments. Ideal candidates have 2+ years of related experience and strong typing/communication skills.

Qualifications

• Bachelor’s Degree or equivalent professional experience in lieu of a degree.
• At least two (2) years related work experience.
• Must: Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet softwares.
• High analytical skills in reviewing medical information or financial information.

Responsibilities

• Data entry of medical and bill information.
• Checks data initially entered for accuracy and completeness.
• Analyzes medical information for appropriateness.
• Summarizes information to prepare reports as necessary.
• Conducts quality assurance on processes and documents.
• Contacts with stakeholders, either through phone call or email to coordinate medical treatment schedule.
• Approves payments of medical bills.
• Assists and collaborates with onshore partners in resolving and put claims to closure.

Skills

Typing skills

Communication skills

Word processing & spreadsheets

Analytical skills

Interpersonal skills

Professionalism & confidentiality

Education

Bachelor’s degree or equivalent

Job description

• Locations 22nd floor Twenty Four Seven McKinley Building, Manila, 1634, PH (Hybrid)
• Process Code AR Senior Associate
• Work Station Assignment TBD
• Nurse License Not Applicable

Job Description

Responsible for monitoring, facilitating, and reviewing processes and information to determine if standard procedures set forth were accurately used.

Responsibilities

• Medical Information Review
  
  • Data entry of medical and bill information.
  • Checks data initially entered for accuracy and completeness.
  • Processes client information.
  • Analyzes medical information for appropriateness.
  • Summarizes information to prepare reports as necessary.
  • Conducts quality assurance on processes and documents.
  • Contacts with stakeholders, either through phone call or email to coordinate medical treatment schedule.
  • Approves payments of medical bills.
  • Assists and collaborates with onshore partners in resolving and put claims to closure.
    
• Finance Information Review
  
  • Act as the point of contact in the absence of a Team Lead or Supervisor
  • Handle complex scenarios that would require further analysis and decision making (I.e., Client account reconciliation, billing history, etc.)
  • Processes client information.
  • Ensure the accuracy of financial data that is provided both internally and externally.
  • Summarizes information to prepare reports as necessary and be able to explain these financial reports.
  • Conducts quality assurance on processes and documents.
  • Facilitates any additional training needed by the team.
    
• Business Process Support
  
  • Analyzes and resolves any issues and inquiries regarding matters of work in a customer-oriented approach.
  • Routes tasks to appropriate processor by utilizing internal systems.
  • Refers matters beyond limits of authority and expertise to immediate superior for direction.
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information.
  • Adheres to the standard operating procedures (SOP) and turnaround time set by the company.
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes.

Qualifications

• Bachelor’s Degree or equivalent professional experience in lieu of a degree
• At least two (2) years related work experience.
• Must:
  
  • Proficient typing skills.
  • Good communication skills.
  • Proficient in word processing and spreadsheet softwares.
  • High analytical skills in reviewing medical information or financial information.
    
• Competence in case management outcomes.
• Knowledge and understanding of QI and QA practices.
  
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - Able to work independently and as a team member.