Business Process Associate III

Crawford Job Listings - Global; Manila; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

Crawford in Manila is seeking a Process AR Senior Associate to monitor, review, and optimize medical, finance, and business processes. You will verify data accuracy, manage client information, and prepare reports to support decision making.

Responsibilities include data entry, quality assurance, stakeholder coordination via phone or email, and ensuring confidentiality in line with SOPs. Bachelor’s degree and at least 2 years’ related experience are required.

Qualifications

• Bachelor’s Degree or equivalent professional experience.
• At least two (2) years related work experience.
• Proficient typing skills, good communication, and proficiency in word processing/spreadsheets.
• High analytical skills in reviewing medical or financial information.

Responsibilities

• Monitor, facilitate, and review processes to ensure standard procedures are correctly used.
• Data entry of medical and bill information with accuracy.
• Check data initially entered for accuracy and completeness.
• Analyze medical information for appropriateness and summarize for reports.
• Conduct quality assurance on processes and documents.

Skills

Data entry

Typing

Communication

Analytical skills

Multi-tasking

Attention to detail

Confidentiality

SOP adherence

Team player

Education

Bachelor’s Degree

Job description

• Locations 22nd floor Twenty Four Seven McKinley Building, Manila, 1634, PH (Hybrid)
• Process Code AR Senior Associate
• Work Station Assignment TBD
• Nurse License Not Applicable

Job Description

Responsible for monitoring, facilitating, and reviewing processes and information to determine if standard procedures set forth were accurately used.

Responsibilities

• Medical Information Review
  
  • Data entry of medical and bill information.
  • Checks data initially entered for accuracy and completeness.
  • Processes client information.
  • Analyzes medical information for appropriateness.
  • Summarizes information to prepare reports as necessary.
  • Conducts quality assurance on processes and documents.
  • Contacts with stakeholders, either through phone call or email to coordinate medical treatment schedule.
  • Approves payments of medical bills.
  • Assists and collaborates with onshore partners in resolving and put claims to closure.
    
• Finance Information Review
  
  • Act as the point of contact in the absence of a Team Lead or Supervisor
  • Handle complex scenarios that would require further analysis and decision making (I.e., Client account reconciliation, billing history, etc.)
  • Processes client information.
  • Ensure the accuracy of financial data that is provided both internally and externally.
  • Summarizes information to prepare reports as necessary and be able to explain these financial reports.
  • Conducts quality assurance on processes and documents.
  • Facilitates any additional training needed by the team.
    
• Business Process Support
  
  • Analyzes and resolves any issues and inquiries regarding matters of work in a customer-oriented approach.
  • Routes tasks to appropriate processor by utilizing internal systems.
  • Refers matters beyond limits of authority and expertise to immediate superior for direction.
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information.
  • Adheres to the standard operating procedures (SOP) and turnaround time set by the company.
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes.

Qualifications

• Bachelor’s Degree or equivalent professional experience in lieu of a degree
• At least two (2) years related work experience.
• Must:
  
  • Proficient typing skills.
  • Good communication skills.
  • Proficient in word processing and spreadsheet softwares.
  • High analytical skills in reviewing medical information or financial information.
    
• Competence in case management outcomes.
• Knowledge and understanding of QI and QA practices.
  
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - Able to work independently and as a team member.