Senior Business Process Associate - Insurance Ops (Hybrid)

Manulife; Quezon City; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

Manulife is seeking a Business Process Senior Associate to join the Insurance Operations team. The role focuses on processing requests accurately and meeting service levels, collaborating with CSS, vendors, and underwriters to ensure timely setup and billing operations.

Responsibilities include reviewing new issue requests, data coordination across internal teams and external partners, and conducting quality assurance to maintain setup accuracy.

Qualifications

• Knowledge in MS Office Applications (Word, Excel, PowerPoint).
• Strong technical, analytical, organizational, and problem-solving skills.
• High level of accuracy, attention to detail and ability to exercise flexibility and judgment.
• Demonstrates initiative and accountability.
• Commitment to high level of quality and customer service.
• Ability to work independently and in a team environment.
• Ability to handle stress and work in a high-pressured environment.
• Ability to organize and prioritize work.
• Must be able to work on the night shift.

Responsibilities

• Review and validate New issue requests, communicate inquiries and additional information to CSS.
• Coordinate data traffic of policy information within the external vendors, Regional Group Offices representatives, analysts, and underwriters
• Collaborate with other Manulife teams to complete set-up request
• Initiate billing, publications and ID printing and coordinates mailing instructions to courier
• Perform quality assurance to ensure set-up accuracy
• Activates policy profile for the use in claims, underwriting, sales and billing

Skills

Analytical thinking

Attention to detail

Communication skills

Initiative

Team collaboration

Time management

Stress management

Tools

MS Office

Job description

Manulife is seeking a Business Process Senior Associate to join the Insurance Operations team. The role focuses on processing requests accurately and meeting service levels, collaborating with CSS, vendors, and underwriters to ensure timely setup and billing operations.

Responsibilities include reviewing new issue requests, data coordination across internal teams and external partners, and conducting quality assurance to maintain setup accuracy.