Senior Business Application Specialist (IT)

Monroe Consulting Group; Philippines; Remote; PHP 1,200,000 - 2,400,000; Full time

Job summary

Monroe Consulting Group Philippines is partnering with a leading IT organisation to hire a Senior Business Applications Specialist. This remote role supports North American clients during their business hours, focusing on Microsoft Dynamics 365 Business Central environments.

You will optimize BC environments, resolve complex functional issues, mentor teammates, and contribute to implementation, enhancements, and growth initiatives across a diverse client portfolio.

Qualifications

• Post-secondary education in Accounting, Business, Information Systems, Computer Science, or related field.
• Five+ years in Business Central/Dynamics NAV support or implementation.
• MB-800 certification current.
• Ability to work North American business hours.
• Experience mentoring junior colleagues.

Responsibilities

• Own cases end to end within SLA; provide updates every two business days and document findings.
• Resolve issues across Financial Management, Sales, Purchasing, and Inventory modules and extended areas.
• Engage with ISV apps and per-tenant extensions; coordinate with development teams as needed.
• Take over escalated cases and escalate only for risk beyond authority.
• Conduct diagnostic meetings in professional English; distinguish break-fix from advisory requests.

Skills

Client communication

Mentoring

Time management

Analytical thinking

Education

Accounting / Business / Information Systems or related field

Tools

MB-800 Certification

Microsoft Dynamics 365 Business Central

AL code knowledge

SQL

Power BI / RDLC reporting

Job description

Executive recruitment company Monroe Consulting Group Philippines is partnering with an organisation in the Information Technology sector to hire a Senior Business Applications Specialist. This opportunity is based in a remote work environment, supporting clients during North American business hours.

Position Overview

Support and optimise Microsoft Dynamics 365 Business Central environments for a diverse client portfolio, resolving complex functional and application-related issues. Play a key role in client success by delivering expert support, mentoring team members, and contributing to implementation, enhancement, and growth initiatives.

Key Responsibilities

• Case resolution. Own cases end to end within Service Level Agreements: first response per the client's support package, client updates at least every two business days while company holds the next action, and complete documentation of findings, root cause, and resolution.
• Functional depth. Resolve issues across Financial Management, Sales, Purchasing, and Inventory and the extended modules (Manufacturing, Service, Warehouse, Projects, Assembly, intercompany): configuration and posting errors, stuck transactions, period-end and year-end close, permissions, report and document output, workflows and approvals, job queues, multi-currency, and update regressions. Reproduce in a sandbox first; correct data only through supported methods.
• Extensions and apps. Resolve issues involving per-tenant extensions, ISV applications (for example Continia, Jet Reports, Insight Works), and company proprietary apps without assistance; isolate the fault and engage the development team, the Emerging Technologies team, or the ISV as required.
• Escalation point. Take over or co-work cases escalated by colleagues; resolve issues escalated by peers or management independently; elevate to the Team Lead or Support Manager only for risk beyond the role's authority.
• Client diagnostics and communication. Conduct diagnostic meetings without assistance, including executive-level sessions and paid assessments. Communicate in clear, complete, professional English; distinguish break-fix from how-to and advisory requests; flag out-of-scope work before billable time accumulates.
• Implementation and work orders. Assist during implementations, upgrades, and migrations, and lead the functional side of smaller work orders: configuration, data loading, testing, UAT, training, and hypercare. Write functional specifications and confirm written client approval of estimates before development proceeds.
• Mentoring. Pair with BASs on cases, review their client communication and case documentation, and identify training that supports their development.
• Billing and commercial awareness. Enter time daily and accurately; work within each client's support, never exceed an approved budget without written approval; identify and recommend enhancement, training, and add-on opportunities; meet the annual utilisation target.
• Microsoft support. Follow the escalation protocol (internal resolution first, known issues and service health, clean-sandbox reproduction, documented rule-outs), approve BAS requests to open Microsoft cases, record the Microsoft case number on the internal case, and manage requests to closure with correct classification.
• Development and compliance. Maintain MB-800 through annual renewal, stay current with release waves and deprecations, use the team's AI-assisted tools while remaining accountable for accuracy, and follow security practices.

Key Requirements

Qualifications & Experience

• Five or more years of hands-on Business Central (or Dynamics NAV) experience in support or implementation roles, including two or more years resolving complex cases independently.
• Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate (MB-800), current.
• Proven ability to resolve cross-product and third-party issues independently.
• Experience conducting client diagnostic sessions and training, including with executive stakeholders.
• Experience writing functional specifications and estimates for custom development.
• Experience mentoring junior colleagues.
• Post-secondary education in Accounting, Business, Information Systems, Computer Science, or a related field, or equivalent experience.
• Availability to work North American business hours.

Technical / Functional Expertise

• Expert knowledge of Financial Management, Sales, Purchasing, and Inventory.
• Demonstrated depth in at least two extended modules or integration areas.
• Strong expertise in Microsoft Dynamics 365 Business Central and/or Dynamics NAV.
• Proficiency with Microsoft 365, including Excel, Outlook, Teams, and SharePoint.
• Deep expertise in Manufacturing, Warehouse Management, Service Management, Projects, or Business Central integrations (advantageous).
• Advanced report layouts (RDLC, Word, Excel), SQL, and Power Query (advantageous).
• Ability to read AL code or possess MB-820 knowledge (advantageous).
• Dynamics GP or NAV background, and familiarity with Dynamics 365 Customer Service and Copilot tools (advantageous).

Soft Skills & Leadership Competencies

• Excellent written and verbal communication skills in English.
• Ability to manage a caseload effectively against defined service levels.
• Strong analytical and problem-solving capabilities.
• Ability to lead client-facing discussions and diagnostic workshops independently.
• Commercial awareness with the ability to identify enhancement, training, and add-on opportunities.
• Strong mentoring and coaching skills.
• Commitment to continuous professional development and maintaining technical certifications.