Senior Dynamics 365 BC Specialist — Remote

Monroe Consulting Group; Philippines; A distancia; PHP 1.200.000 - 2.400.000; Jornada completa

Descripción de la vacante

Monroe Consulting Group Philippines is partnering with a leading IT organisation to hire a Senior Business Applications Specialist. This remote role supports North American clients during their business hours, focusing on Microsoft Dynamics 365 Business Central environments.

You will optimize BC environments, resolve complex functional issues, mentor teammates, and contribute to implementation, enhancements, and growth initiatives across a diverse client portfolio.

Formación

• Post-secondary education in Accounting, Business, Information Systems, Computer Science, or related field.
• Five+ years in Business Central/Dynamics NAV support or implementation.
• MB-800 certification current.
• Ability to work North American business hours.
• Experience mentoring junior colleagues.

Responsabilidades

• Own cases end to end within SLA; provide updates every two business days and document findings.
• Resolve issues across Financial Management, Sales, Purchasing, and Inventory modules and extended areas.
• Engage with ISV apps and per-tenant extensions; coordinate with development teams as needed.
• Take over escalated cases and escalate only for risk beyond authority.
• Conduct diagnostic meetings in professional English; distinguish break-fix from advisory requests.

Conocimientos

Client communication

Mentoring

Time management

Analytical thinking

Educación

Accounting / Business / Information Systems or related field

Herramientas

MB-800 Certification

Microsoft Dynamics 365 Business Central

AL code knowledge

SQL

Power BI / RDLC reporting

Descripción del empleo

Monroe Consulting Group Philippines is partnering with a leading IT organisation to hire a Senior Business Applications Specialist. This remote role supports North American clients during their business hours, focusing on Microsoft Dynamics 365 Business Central environments.

You will optimize BC environments, resolve complex functional issues, mentor teammates, and contribute to implementation, enhancements, and growth initiatives across a diverse client portfolio.