Senior Business Analyst – Hybrid, Data-Driven Growth

Manatal; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing seeks a Senior Business Analyst in Parañaque City with a hybrid work setup. You will gather requirements, translate them into specs, and design real-time dashboards for critical KPIs.

You will drive root-cause analyses of SLA variances and build data-driven business cases for strategic initiatives. Ideal candidates have 5+ years in BA, especially in BPO/shared services, and proficiency in Power BI, Tableau, Excel, and BPMN/Visio/Lucidchart.

Qualifications

• 5+ years of BA experience in BPO/shared services or high-volume ops.
• Experience in a senior/lead role (2+ years).
• Proven ability to translate data into actionable insights for leadership.

Responsibilities

• Gather and document business requirements via workshops, interviews, and analyses.
• Translate needs into functional specs, user stories, and process maps.
• Design and maintain automated dashboards for real-time KPI visibility.
• Conduct root-cause analysis of SLA breaches and variances to identify improvements.
• Build data-driven business cases and assess feasibility for new initiatives.
• Lead UAT and support change management and system implementations.
• Establish standardized reporting cadences for data integrity across units.
• Collaborate with Senior Project Manager to quantify benefits of process improvements.

Skills

Power BI

Tableau

Advanced Excel

Process mapping

BPMN/Visio/Lucidchart

Communication

SQL

Lean/Six Sigma

Business analysis fundamentals

Strategic thinking

Education

Bachelor's degree in Business/IS/Data Analytics

Tools

Visio

Lucidchart

Job description

MicroSourcing seeks a Senior Business Analyst in Parañaque City with a hybrid work setup. You will gather requirements, translate them into specs, and design real-time dashboards for critical KPIs.

You will drive root-cause analyses of SLA variances and build data-driven business cases for strategic initiatives. Ideal candidates have 5+ years in BA, especially in BPO/shared services, and proficiency in Power BI, Tableau, Excel, and BPMN/Visio/Lucidchart.