Senior Business Analyst: Enterprise Transformation

RCBC; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

RCBC in Metro Manila is seeking a Senior Business Analyst to support the delivery of enterprise and strategic initiatives. You will ensure business needs are clearly defined, documented and translated into effective solutions, acting as a change agent within cross-functional teams.

You will gather requirements, lead workshops, analyze customer journeys, identify gaps, and collaborate with project managers and developers to align business needs with delivered solutions, driving continuous

Qualifications

• A college degree in Business or Industrial Engineering or related field.
• 5+ years of experience in a senior business analyst role.
• Proven ability to analyze data, identify patterns and propose effective solutions.
• Expertise in process mapping, streamlining and continuous improvement.
• Exceptional ability to think holistically about the customer experience and design solutions that deliver value.
• Experience mentoring junior analysts and influencing cross functional teams.
• Comfort working in a fast-paced, dynamic environment.

Responsibilities

• Partner with stakeholders to gather, analyze and document business requirements, ensuring alignment with strategic objectives.
• Lead workshops, interviews and stakeholder sessions to elicit requirements, uncover gaps and prioritize solutions.
• Evaluate end-to-end customer journeys to identify pain points and propose enhancements that improve customer experience.
• Analyze data and trends to generate insights that support decision-making.
• Develop process maps and recommend process improvements to streamline operations.
• Collaborate closely with project managers and developers to ensure alignment between business requirements and delivered solutions.
• Support testing, validation and change management to ensure successful implementation.

Skills

Requirements gathering

Stakeholder engagement

Workshop facilitation

Data analysis

Process mapping

Change management

Cross-functional collaboration

Education

Bachelor's degree preferably in Business or Industrial Engineering

Job description

RCBC in Metro Manila is seeking a Senior Business Analyst to support the delivery of enterprise and strategic initiatives. You will ensure business needs are clearly defined, documented and translated into effective solutions, acting as a change agent within cross-functional teams.

You will gather requirements, lead workshops, analyze customer journeys, identify gaps, and collaborate with project managers and developers to align business needs with delivered solutions, driving continuous