Senior Product Compliance Associate, Brand Protection

Amazon Operation Services Philippines, Inc.; Philippines; On-site; PHP 420,000 - 720,000; Full time

Job summary

Amazon Operation Services Philippines, Inc. is seeking a Senior Product Compliance Associate to join the Brand Protection Business Operations team. The role focuses on adhering to SOPs, meeting SLAs, and delivering quality results in a fast-paced environment.

You will analyze data, generate reports, and collaborate across teams to drive process improvements. Ideal candidates have a Bachelor's degree in Engineering or Business, 1–5 years of data-driven operations experience, and strong Excel

Qualifications

• Bachelor's degree in Engineering or Business.
• 1 to 5 years in data-driven business operations processes (BPO, operations).
• Advanced Excel proficiency required.
• Attention to detail and ability to work on multiple processes.
• Strong English communication, both written and oral.
• Interest in e-Commerce/online business and passion for automation.

Responsibilities

• Fulfill incoming requests following SOPs and SLAs.
• Maintain defined quality standards and provide process improvement ideas.
• Collaborate with internal teams and stakeholders on projects.

Skills

Data-driven operations

Analytical thinking

Strong English communication

Attention to detail

Team collaboration

Problem solving

E-commerce interest

Automation interest

Education

Bachelor's degree in Engineering or Business

Tools

MS Excel

SQL querying

Job description

"Please note that this job is a seasonal role (FTC) for 12 months on the payroll of Amazon."

Job Description

Amazon.com is looking for a smart, enthusiastic, hard-working, and creative candidate to join the Brand Protection Business Operations team as a Prod Compliance Associate. This position offers an exciting introduction to the Amazon Marketplace and provides a training ground for success. You will primarily be responsible for adhering to SOP and meeting the assigned goals. Our environment is fast-paced, and requires someone who is a self-starter, detail-oriented, analytical, and comfortable working with multiple teams, partners, and management. The candidate should have a track record of delivering results, experience processing large amount of data and report generation & management. The candidate should be able to resolve issues with minimal guidance.

A day in the life of a Prod Compliance Associate Sr.: You follow the SOP, feedback and guidance provided to ensure incoming requests are fulfilled with optimal productivity, assured quality, and within set SLAs. You support the team and organization in various projects.

Your job responsibilities as a Senior Product Compliance Associate may include –

Key job responsibilities:

• Fulfill incoming requests following set Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs)
• Maintain defined quality standards.
• Provide ideas, collaborate across internal teams and stakeholders for process improvement projects.

Basic qualifications:

• Bachelor’s degree (preferably in Engineering or Business)
• 1 to 5 years in data-driven business operations processes – Business Process Outsourcing, Operations processes
• Advanced computer literacy in Microsoft Office applications, especially MS Excel
• Attention to detail and capability to work on multiple processes.
• Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience
• Excellent analytical, problem solving and logical reasoning skills
• Excellent communication skills in written and oral English with the ability to converse in a professional and mature manner.
• Interest in e-Commerce/Online business
• Passion for innovation, automation and operational excellence

Preferred qualifications:

• Database management and data analysis experience, including knowledge of SQL querying
• Ability to write macros in MS Excel aimed at improving processes

Key job responsibilities

• Fulfil incoming requests following set Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs)
• Maintain defined quality standards.
• Provide ideas, collaborate across internal teams and stakeholders for process improvement projects.

A day in the life

A day in the life of a Sr Prod Compliance Associate: You follow the SOP, feedback and guidance provided to ensure incoming requests are fulfilled with optimal productivity, assured quality, and within set SLAs. You support the team and organization in various projects.

Fluent in speaking and reading Chinese and English language.