Senior Billing Tech Support Engineer (Azure/SaaS)

Ingram Micro; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Ingram Micro is seeking a Technical Billing Support Engineer to join our high-performing support team. You will provide expert-level technical assistance, diagnose complex issues, and collaborate with engineering, product, and customer-facing teams to minimize downtime and improve processes.

You’ll work with Azure storage, security measures, and various SaaS/cloud services while maintaining strong customer focus and effective communication across time zones.

Qualifications

• Bachelor’s degree in CS or equivalent is required.
• 4+ years of relevant experience in SaaS/cloud support and incident management.
• Strong problem solving, analytical and written/verbal communication skills.

Responsibilities

• Handle support requests, provide level 2 diagnoses, and resolve issues with SLA adherence.
• Triaging to engineering, vendor teams, and other internal groups to drive resolution.
• Monitor systems and respond to alerts, outages, and performance issues.
• Document knowledge base articles and contribute to process improvements.
• Engage with customers to ensure high satisfaction and manage escalations with vendors.
• Collaborate across product, engineering and customer-facing teams.

Skills

SaaS platforms

Cloud services

Azure

Jira

Confluence

Zendesk

SQL

XML/JSON/REST

Web services

Linux/Windows

Docker/Kubernetes

DNS/HTTP/HTTPS

Problem solving

Education

Bachelor’s Degree in Computer Science

Tools

Zendesk

SAP

SQL databases

Apache

IIS

MySQL

MSSQL

PostgreSQL

Docker

Kubernetes

Confluence

JIRA

Job description

Ingram Micro is seeking a Technical Billing Support Engineer to join our high-performing support team. You will provide expert-level technical assistance, diagnose complex issues, and collaborate with engineering, product, and customer-facing teams to minimize downtime and improve processes.

You’ll work with Azure storage, security measures, and various SaaS/cloud services while maintaining strong customer focus and effective communication across time zones.