Senior BI Reports & Dashboards Lead

Transcom Worldwide (Philippines), Inc.; Pasig; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine (Tap Card)

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Job summary

Transcom Worldwide (Philippines), Inc. is hiring a Senior BI Report Developer in Pasig to design and deliver enterprise BI reports and dashboards. You will translate business needs into technical specs, build dashboards, and support data warehousing initiatives across multiple sources.

You will collaborate with cross-functional teams, mentor analysts, and drive ad hoc reporting. Onsite work and night shifts are required as part of operations.

Qualifications

• Minimum 5 years in contact center reporting and BI development.
• Experience transforming business needs into technical reports and dashboards.
• Proficient with data warehouses and cross-source data integration.
• Strong data modeling knowledge and SDLC familiarity.
• Proficiency with Google Cloud, Looker, Data Studio, Python, SQL, BigQuery, Power BI.

Responsibilities

• Design, develop, and maintain enterprise or campaign BI reports and dashboards.
• Translate requirements into specifications and data visualizations.
• Produce automated and ad hoc reports for management and operations.
• Create operational dashboards for actionable insights.
• Mentor teammates and train users on ad hoc reporting.
• Support and optimize report availability and performance.
• Lead cross-functional collaboration to improve processes and compliance.

Skills

5+ years Contact Center experience

3+ years enterprise reports

Data warehouse experience

Data visualization & storytelling

Requirements analysis

SDLC knowledge

Google Cloud Platform

Looker / Data Studio

Python / SQL

Power BI

BigQuery

RPA understanding

Excel & VBA

Education

Bachelor's degree in technical or business

Tools

Google Cloud Platform

Looker

Data Studio

Google Apps Script

Python

SQL

BigQuery

Power BI

RPA

Job description

Transcom Worldwide (Philippines), Inc. is hiring a Senior BI Report Developer in Pasig to design and deliver enterprise BI reports and dashboards. You will translate business needs into technical specs, build dashboards, and support data warehousing initiatives across multiple sources.

You will collaborate with cross-functional teams, mentor analysts, and drive ad hoc reporting. Onsite work and night shifts are required as part of operations.