Senior Best Practice Consultant: Data-Driven CCC Insights

Hammerjack Pty Ltd; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Sun Life is seeking a Senior Best Practice Consultant to lead business analysis and value realization for critical Client Care Centre initiatives. You will tackle complex operational problems, interpret results, and present clear recommendations to senior leaders.

The ideal candidate collaborates with business leaders and analytics teams, applying strong analytical skills to drive performance improvements and confident decision-making.

Qualifications

• Bachelor's degree in Business, Operations, Analytics or a related field.
• 5+ years of relevant work experience in business analysis, operational performance, analytics or similar roles.
• Experience in a Call Centre or similar operations environment.
• Advanced proficiency in Microsoft Excel, including pivot tables, formulas and reporting.
• Working proficiency in Tableau for dashboards and reporting.

Responsibilities

• Conduct in-depth business and operational analysis to identify trends, risks and impacts across CCC initiatives.
• Define, track and communicate pre- and post-release success measures and drivers of variance.
• Challenge assumptions, validate findings and develop actionable recommendations for decisions.
• Develop data models and reporting views for consistent initiative impact tracking.
• Communicate complex insights to stakeholders at all levels, including senior audiences.

Skills

Stakeholder management

Problem solving

Data-driven decision making

Communication

Education

Bachelor's degree in Business, Operations, Analytics or a related field

Tools

Excel

Tableau

Job description

Sun Life is seeking a Senior Best Practice Consultant to lead business analysis and value realization for critical Client Care Centre initiatives. You will tackle complex operational problems, interpret results, and present clear recommendations to senior leaders.

The ideal candidate collaborates with business leaders and analytics teams, applying strong analytical skills to drive performance improvements and confident decision-making.