Senior AWS & CX Project Lead (Remote)

Caylent

Mexico

On-site

PHP 7,552,000 - 11,328,000

Full time

13 days ago

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Benefits offered by this job

100% remote

Medical insurance

Holidays & PTO

Phantom equity

Certifications paid

Learning stipend

Equipment allowance

Job summary

Caylent is an AI-first cloud services company seeking a Senior Project Manager to lead Amazon Connect deployments and cross-functional teams. You will manage end-to-end projects from discovery to handoff, align plans with delivery methodology, and build strong client relationships as the technical lead.

With 5+ years in technical PM and 3+ years AWS experience, you will guide design of contact flows, integrate with CRM systems, and drive cloud-based CX solutions.

Qualifications

Bachelor's degree in CS/IT or related field.
5+ years in technical project management.
3+ years with AWS cloud tech.
Experience with contact center tech and CX solutions.
PM certification (PMP, PRINCE2, Scrum Master, or equivalent).
Experience with Agile and Waterfall.

Responsibilities

Lead end-to-end AWS Connect deployments from discovery to handoff.
Develop project plans with milestones, deliverables, and resources.
Serve as primary technical contact for clients.
Coordinate CRM and knowledge base integrations.
Oversee testing across functional, performance, and UAT.
Manage scope, schedule, budget, risks and dependencies.

Skills

Project management

AWS cloud

Client relationship mgmt

PM certification

Agile/Scrum

Communication skills

Education

Bachelor's degree in Computer Science/IT

Tools

AWS

Amazon Connect

CI/CD pipelines

CRM systems

Job description

With 5+ years in technical PM and 3+ years AWS experience, you will guide design of contact flows, integrate with CRM systems, and drive cloud-based CX solutions.

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