Senior Automation Solutions Specialist

Manulife/John Hancock

Manila

Hybrid

PHP 1,200,000 - 1,800,000

Full time

3 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Manulife/John Hancock is seeking a Senior Automation Solutions Specialist to own and evolve enterprise batch automation powering global financial platforms. You will lead platform choices, governance, and scalable automation while partnering across teams.

Hybrid work arrangement with emphasis on reliability and continuous improvement. The role combines technical leadership, incident stewardship, and capability development in a senior individual-contributor capacity, with influence across

Qualifications

Microsoft Power Apps, Power Automate, Power BI, and Power BI Gateways.
Copilot agents and AI-assisted solutions used in automation.
SQL and SharePoint as core data sources and platforms.
Microsoft Teams and Outlook integrations for collaboration.
Jira, ServiceNow, Power BI APIs, and approved enterprise data sources.

Responsibilities

Own complex automation, reporting, integration, and app initiatives from problem definition through implementation and support.
Apply advanced platform knowledge across Power Apps, Power Automate, Power BI, and APIs to solve problems.
Coordinate production issue resolution and maintain stakeholder communications.
Follow governance, security, and production controls throughout solution delivery.
Lead organizational improvements and translate business needs into feasible technical approaches.
Coach colleagues and develop reusable patterns, standards, and documentation.

Skills

Basic scripting (JavaScript)

SQL query development

Data analysis

SFTP and secure transfers

ITIL/SDLC/compliance

Tools

Power Apps

Power Automate

Power BI

Power BI Gateways

Copilot agents

SQL

SharePoint

Teams & Outlook integrations

Jira

ServiceNow

Power BI APIs

APIs & data sources

Job description

Join Manulife’s Global Wealth and Asset Management (GWAM) Systems and Platform Services team as a Senior Automation Solutions Specialist. In this role, you will own and evolve enterprise batch automation workflows that support mission‑critical financial platforms used globally. Your work ensures production stability today while enabling smarter, scalable automation for the future. The Senior Automation & Power Platform Analyst is a senior individual-contributor role. Direct reports are not required. In addition to performing the responsibilities of the Automation & Power Platform Analyst role, the Senior Analyst operates with sustained broader scope, greater independence, deeper technical judgment, and influence across teams or business processes. The role combines accountable solution delivery, technical leadership, operational stewardship, governance, and capability development. Have the skills and experience for the job? Learn more about it below!

Responsibilities

Solution Ownership and Decision-Making Own complex automation, reporting, integration, and application initiatives from problem definition through implementation, stabilization, and support transition. Independently make day‑to‑day design, configuration, prioritization, and troubleshooting decisions within approved architecture, security, risk, budget, licensing, and change‑control requirements. Evaluate options, document trade‑offs, dependencies, downstream impacts, and support requirements, and recommend a preferred approach when decisions require broader approval. Escalate decisions involving material risk, policy exceptions, significant cost, enterprise architecture, security, privacy, or impacts beyond delegated authority. Maintain clear ownership, documentation, stakeholder alignment, and measurable outcomes throughout the solution lifecycle.
Technical Depth and Platform Leadership Apply advanced knowledge of one or more relevant platforms, technologies, integrations, or business processes to solve complex problems. Provide sound technical guidance across Power Apps, Power Automate, Power BI, SQL, Copilot agents, Power BI gateways, APIs, and related integrations. Troubleshoot issues that exceed routine support capabilities and determine when specialist, platform‑team, vendor, or Microsoft support is required. Resolve or help navigate platform, licensing, capacity, integration, and technical constraints while considering sustainability and total support effort. Evaluate emerging capabilities and recommend adoption only where there is a clear business need, appropriate control environment, and supportable operating model.
Operational and Incident Leadership Coordinate the resolution of complex production, reporting, application, automation, and integration issues. Assess impact, establish a resolution approach, engage the appropriate teams, and maintain clear stakeholder communications. Exercise sound judgment during ambiguous or high‑impact situations while following incident, problem, change, and escalation processes. Ensure corrective actions, root‑cause findings, known errors, recovery procedures, and follow‑up actions are documented and assigned. Convert recurring operational issues into sustainable improvements that reduce risk, manual effort, or future disruption.
Governance, Risk, and Production Controls Apply established governance, security, privacy, accessibility, records, change‑management, and production‑support requirements throughout solution delivery. Ensure solutions include appropriate testing, approvals, deployment records, monitoring, recovery considerations, technical documentation, and support ownership. Identify and communicate material risks, control gaps, dependencies, and policy exceptions early enough for informed decisions. Contribute to practical standards, reusable patterns, design reviews, and lifecycle controls that improve reliability, scalability, and supportability. Protect sustainable operations by avoiding unsupported workarounds and by escalating unresolved control or compliance concerns through the appropriate channels.
Organizational Influence and Business Improvement Lead or support initiatives that span multiple technologies, teams, business units, or stakeholder groups. Translate business needs into feasible technical approaches and align stakeholders on intended outcomes, constraints, responsibilities, and measures of success. Influence sound decisions through evidence, technical judgment, constructive challenge, and collaboration rather than formal authority. Identify and deliver improvements that produce reusable outcomes, reduce risk, improve reliability, or create measurable efficiency beyond a single task. Balance operational commitments with modernization opportunities and recommend changes based on sustainable business value.
Capability Development and Knowledge Enablement Coach and support colleagues through knowledge sharing, collaborative problem‑solving, design guidance, and constructive review. Create and maintain reusable documentation, standards, templates, troubleshooting guidance, and solution patterns that reduce dependence on individual knowledge. Help less experienced team members build judgment and independence rather than simply completing work on their behalf. Share lessons learned from delivery and incidents to strengthen team practices and prevent recurrence. Contribute to the team’s technical direction and collective capability without requiring formal people‑management authority.
Evidence of Sustained Senior‑Level Performance Consistent ownership of work with broader scope, higher complexity, ambiguity, or cross‑team dependencies. Decisions and recommendations that demonstrate sound judgment, balanced trade‑offs, and appropriate escalation. Solutions or improvements that measurably reduce risk, manual effort, defects, recovery time, or operational disruption. Reusable assets, documented practices, standards, or patterns adopted beyond a single assignment. Sustainable production outcomes are supported by appropriate controls, documentation, monitoring, and support transition. Demonstrated enablement of colleagues through coaching, knowledge transfer, review, or improved team practices. Credible influence on technical or business decisions based on evidence and expertise, not visibility or reputation alone. Repeated delivery of reliable outcomes across multiple assignments rather than reliance on one high‑profile success or emergency response.

Qualifications

Microsoft Power Apps, Power Automate, Power BI, and Power BI Gateways
Copilot agents and approved AI‑assisted solutions
SQL and SharePoint
Microsoft Teams and Outlook integrations
Jira, ServiceNow, Power BI APIs, and approved enterprise data sources

Preferred / Additional Skills

Basic scripting experience (e.g., JavaScript)
SQL query development and data analysis
SFTP and secure file‑transfer processes
General understanding of server and network concepts
Familiarity with ITIL, SDLC, and compliance‑controlled environments

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry‑leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

Recent awards include: