Senior Associate - Operations

Wns; Hinoba-an; On-site; PHP 180,000 - 240,000; Full time

Job summary

WNS, part of Capgemini, is hiring in the Philippines for a customer service role based in Negros Occidental. The ideal candidate demonstrates strong communication, can multitask across chat and voice channels, and adapts to shifts.

The position requires a graduation and familiarity with MS Office, with a focus on delivering high-quality support to a diverse client base. Join a global leader in intelligent operations; you will work with a dynamic team, handle webchat interactions, maintain

Qualifications

• Must have graduated from an accredited institution.
• Typing speed of at least 30 WPM with accuracy.
• Good communication and customer service skills required.
• Experience with webchat is preferred.

Responsibilities

• Handle customer inquiries via web chat and phone as needed.
• Provide accurate information and resolve issues promptly.
• Collaborate with team to ensure quality service.

Skills

Communication skills

Typing speed 30 WPM

Webchat experience

Multitasking

Team player

MS Office

Education

Graduate

Tools

MS Office

Job description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Candidate should have good communication skill, Should be good at customer services
• Should have a typing speed of minimum 30 WPM, Should be flexible with WO and shifts
• Experience in webchat will be preferred, Should be a multitasker, should be a team player and should have a knowledge of MS office

Qualifications

Graduate