Senior Associate, Endpoint Engineer

SC Johnson; Hinoba-an; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive pay & benefits

Health care benefits

Gym on site

Paid leaves

Career development plan

Autonomy

Job summary

SC Johnson is seeking a Modern Endpoint Engineer to manage and operate endpoint services for Windows, iOS, and macOS. You will build and run endpoint solutions, support day-to-day operations, and collaborate with MSPs to ensure reliable service aligned with standards.

The role emphasizes continuous improvement, strong communication, and a global/multinational support scope, with on-site and weekly work-from-home arrangements after three months.

Qualifications

• Bachelor’s degree in information systems, computer science or related technical discipline.
• Minimum 3 years of experience with a global enterprise-level service.
• Experience in Endpoint and Desktop Management space with design, implementation and support.

Responsibilities

• Lead continuous improvement for Modern Endpoint Management solutions and drive enhancements.
• Design and build endpoint solutions for Windows, iOS, and macOS for application and infrastructure owners.
• Maintain expertise across endpoint ecosystem and ensure MSP compliance with standards and SLAs.
• Collaborate with Service Owners to define priorities and manage escalations.
• Provide third-level operational support and off-hours coverage for global teams.

Skills

Endpoint Mgmt

Windows/iOS/macOS

MSP Collaboration

Communication

Education

Bachelor's in IS/CS or related

Tools

JAMF

Job description

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide - including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more. The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.

The Modern Endpoint Engineer is a member of the End User Productivity (EUP)- Endpoint team. The EUP team is a global team responsible for the management and delivery of client solutions that address current and future business needs. You are responsible for Modern Endpoint Management, including Windows, iOS, and macOS devices. In this role you will support the delivery and operation of modern endpoint services across Windows, iOS, and macOS devices. You will focus on build and run execution, including implementation of endpoint solutions, support of day-to-day operations, and participation in issue resolution and escalation handling. You will work closely with Service Owners and Managed Service Providers (MSPs) to deliver reliable endpoint services aligned to defined standards, while contributing to continuous improvement efforts through operational insights and execution feedback.

Essential Duties and Responsibilities

Lead continuous improvement initiatives for Modern Endpoint Management solutions and drive process, system, and product enhancements. Design and build modern endpoint solutions (Windows, iOS, macOS) for SCJ application and infrastructure owners, including device management. Stay current with industry trends and collaborate with Service Owners to maintain expertise across the endpoint ecosystem (hardware, OS, apps, security). Ensure MSP compliance with standards and SLAs/XLAs, act as escalation point, and monitor performance metrics. Partner with Service Owners to innovate solutions, define priorities, and ensure adherence to infrastructure management processes (change, work, problem management). Manage vendor and partner relationships, coordinate escalations, and lead or contribute to strategic and operational projects. Provide documentation, strategic planning support, and 3rd-level operational support, including off-hours coverage for global teams.

Required Skills / Experience / Competencies

Bachelor’s degree in information systems, computer science or related technical discipline Minimum 3 years of experience with a global enterprise-level service. Experience in Endpoint and Desktop Management space including but not limited to systems design, implementation and support. The ideal candidate will have a skill-set that includes a wide breadth of infrastructure related technologies. Excellent written and verbal communication skills. User-centric design thinking. Assimilate new information quickly.

Preferred Skills / Experience / Competencies

Working with Managed Service Providers Communicate with both technical and non-technical audiences Ability to troubleshoot complex problems Strong customer service skills, attention to detail, sense of urgency, and the ability to offer guidance and mentorship to junior team members Excellent interpersonal skills and a "can do" attitude in a team environment Self-motivated, self-directed person Ability to work with and support a globally dispersed team Strong analytical and problem-solving skills - evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable operational plans and involves others as needed Design Thinking Product Strategy User Experience modeling Microsoft and/or JAMF certifications are a plus

Job Requirements

Full-time, direct employment Onsite work setup; once a week work-from-home after 3 months Work Hours: 8:30 AM - 5:30 PM or 9:00 AM - 6:00 PM (Mondays to Fridays) Flexibility to attend US AM meetings and to work in an EU shift for time-bound projects. Overtime might be required depending on the critical deliverables

What’s in it for you:

We’ll invest in you, and you’ll have the opportunity to grow your career, develop your skills, and work in an inclusive, family-like environment.

• Competitive pay (up to 14th-month pay, profit sharing, retirement plan, etc.)
• Health care benefits
• Gym inside the office
• Paid leaves upon hire
• Personalized career development plan
• Autonomy in your work

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

If you have any questions, please let us know by contacting us at [e-mail].

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