Analyst, Customer Fulfillment (Mandarin)

S. C. Johnson & Son, Inc.; Makati; On-site; PHP 350,000 - 520,000; Full time

Benefits offered by this job

Competitive pay

Profit sharing

Health care benefits

Gym inside office

Paid leaves upon hire

Family-oriented program

Job summary

SC Johnson Philippines is seeking a Customer Fulfillment professional to accurately receive and process orders for a portfolio of accounts and resolve internal and external queries. The role involves proactive order management, coordinating deliveries based on stock availability, and collaboration with Sales, Logistics, and Finance.

A college degree and fluency in English and Mandarin are required. This is a full-time onsite role with remote work once a week after 3 months, offering growth in a

Qualifications

• College Degree or equivalent on-the-job experience.
• Must be a fluent English speaker and Mandarin.

Responsibilities

• Proactive order management and resolving issues related to customer orders.
• Coordinate delivery dates with stock availability and prioritize destinations based on reception windows.
• Act as day-to-day liaison between LSP and local country (Sales, Logistics & Finance).
• Escalate stock allocation and customer service issues to Team Leader.
• Develop action plans to resolve customer inquiries and prevent recurrence.
• Identify processes improvements and efficiencies and best practices.
• Conduct trade visits with sales reps and visit the local country as SSC representative as needed.
• Collaborate with E-commerce to solve systems issues.
• Develop and maintain customer service performance reporting systems.

Skills

Fluent English

Mandarin

Education

College Degree or equivalent

Job description

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Job Description

ABOUT THE ROLE:

Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.

KEY RESPONSIBILITIES:

• Proactive order management and anticipating and solving issues relating to customer orders
• Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
• Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
• Escalation of stock allocation and customer service issues to Team Leader
• Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
• Identifies and implements process improvements and identifies efficiencies and best practices
• Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
• Collaborates with E-commerce department to solve systems issues
• Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

REQUIRED EXPERIENCE YOU'LL BRING:

• College Degree or equivalent on the job experience
• Must be a fluent English speaker and Mandarin

PREFERRED SKILLS/EXPERIENCE/COMPETENCIES

• Flexibility to address critical business needs
• Background working in multi-cultural environment advantage

JOB REQUIREMENTS:

• Full-time employment; onsite work setup (M-F); remote work once a week is available after 3 months
• Work Hours: 9:30AM to 6:30PM (Mondays thru Fridays)
• Overtime might be required depending on the critical deliverables
• This role is not eligible for relocation

What's in it for you

You’ll have the opportunity to grow your career, develop your skills, and work in an inclusive, family-like environment. At SC Johnson, we strive to create a positive, inclusive, and unique workplace. We strongly believe SCJ people can achieve their best when they can collaborate and work together in person.

You can also enjoy various benefits that include:

• Competitive pay (up to 14th-month pay, profit sharing, pension plan, etc.)
• Health care benefits, a gym inside the office, paid leaves upon hire.
• A family-oriented program
• Independence and Autonomy

ABOUT SC JOHNSON

With operations in more than 70 countries and 13,000 employees, SC Johnson is a fifth-generation family company that makes household cleaning, professional products, and products for home. Our supportive and inclusive company culture encourages personal and professional growth. And makes you feel valued from day one.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.