Senior Associate, Customer Connect & Bank Relations

National Payments Corporation of India; Hinoba-an; On-site; PHP 3,762,000 - 5,643,000; Full time

Job summary

National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by RBI and IBA. The company emphasizes an inclusive, high-performance culture with strong benefits and growth opportunities across its operations.

The role focuses on managing end-to-end relationships with banks, onboarding NPCI products, ensuring regulatory compliance, and driving process improvements through automation.

Responsibilities

• Account Management: Own and manage the end-to-end relationship lifecycle for assigned banks and regional banks, analyzing performance and identifying growth opportunities.
• Project Management: Provide onboarding and implementation support for NPCI products and services, coordinating with internal and external stakeholders to ensure timely delivery.
• Stakeholder & Compliance Management: Ensure regulatory and NPCI guidelines are met; coordinate audits and compliance reviews with bank representatives and internal teams.
• Process Improvement & Automation: Identify gaps and drive automation to improve efficiency, accuracy, and service quality.

Job description

National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by RBI and IBA. The company emphasizes an inclusive, high-performance culture with strong benefits and growth opportunities across its operations.

The role focuses on managing end-to-end relationships with banks, onboarding NPCI products, ensuring regulatory compliance, and driving process improvements through automation.