Senior Assistant, Collections & Disputes — Drive Cash Flow

Coca-Cola Europacific Partners; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Coca-Cola Europacific Partners seeks a Senior Assistant, Collections & Disputes to manage a portfolio of customers from the Australia/New Zealand region, ensuring timely collections and resolution of disputes. You will drive service excellence, maintain SOX/compliance, and support process improvements within a fast-paced environment.

Based onsite in Taguig, Philippines, you will collaborate with SSC teams, BU teams and internal controls to deliver accurate financial analyses and assist in

Qualifications

• University degree or equivalent in business/finance/economics or accounting.
• Fluent written and verbal English communications.
• LEAN Six Sigma is an advantage.

Responsibilities

• Manage daily tasks for an assigned customer portfolio with rigorous financial analysis to meet targets.
• Increase collections to reduce bad debt and assist with order management as needed.
• Escalate significant account deterioration or disputes to management when necessary.
• Respond to customer queries across channels promptly and efficiently.
• Support monthly and annual closing activities and maintain up-to-date process documentation.
• Identify and implement process improvements in collections and dispute management.

Skills

Fluent English

Attention to detail

Education

University degree in Business Administration, Economics, Finance or Accounting

Tools

SAP ERP

Salesforce

Genesys Telephony

Job description

Coca-Cola Europacific Partners seeks a Senior Assistant, Collections & Disputes to manage a portfolio of customers from the Australia/New Zealand region, ensuring timely collections and resolution of disputes. You will drive service excellence, maintain SOX/compliance, and support process improvements within a fast-paced environment.

Based onsite in Taguig, Philippines, you will collaborate with SSC teams, BU teams and internal controls to deliver accurate financial analyses and assist in