Staff, Collections & Disputes

Coca-Cola Europacific Partners; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Coca-Cola Europacific Partners seeks a Senior Assistant, Collections & Disputes to manage a portfolio of customers from the Australia/New Zealand region, ensuring timely collections and resolution of disputes. You will drive service excellence, maintain SOX/compliance, and support process improvements within a fast-paced environment.

Based onsite in Taguig, Philippines, you will collaborate with SSC teams, BU teams and internal controls to deliver accurate financial analyses and assist in

Qualifications

• University degree or equivalent in business/finance/economics or accounting.
• Fluent written and verbal English communications.
• LEAN Six Sigma is an advantage.

Responsibilities

• Manage daily tasks for an assigned customer portfolio with rigorous financial analysis to meet targets.
• Increase collections to reduce bad debt and assist with order management as needed.
• Escalate significant account deterioration or disputes to management when necessary.
• Respond to customer queries across channels promptly and efficiently.
• Support monthly and annual closing activities and maintain up-to-date process documentation.
• Identify and implement process improvements in collections and dispute management.

Skills

Fluent English

Attention to detail

Education

University degree in Business Administration, Economics, Finance or Accounting

Tools

SAP ERP

Salesforce

Genesys Telephony

Job description

Senior Assistant, Collections & Disputes

Location : Taguig, Philippines

Setup : Onsite

Employment Full Time

AT COCA-COLA EUROPACIFIC PARTNERS

At Coca-Cola Europacific Partners (CCEP), you always know you're part of something special and iconic. We are the faces that make, move and sell some the world's most loved brands. We are a global business and one of the leading consumer goods companies in the world.

We are successful because we are passionate, hard-working and committed to our products, our customers and each other. We help our customers grow, and are constantly investing in exciting new products, innovative technologies and fresh ideas that helps us to delight millions of people who enjoy our drinks every day. CCEP is a place where people can grow, be happy and be well in a safe, open and inclusive workplace.

We are international in presence but local at heart-we firmly invested in our local economies and the communities we love; because beyond delivering results for customers.

Qualifications

• University Degree or equivalent (Business Administration, Economics, Finance or Accounting)
• Fluent written and verbal skills (conversational and business communications) in English
• Qualification in LEAN Six Sigma is considered an advantage

Professional Experience

• Previous work experience preferably in a multinational company (Finance and/or Accounting) is considered an advantage
• Proven experience in developing and implementing solutions with focus on continuous improvement

Technical Skills

• Above average knowledge of Microsoft Package
• ERP experience essential, preferably SAP
• Good knowledge of Sales Force, preferable
• Genesys Telephony Solution experience, preferable

Behavioral Competencies

• Attention to detail and accuracy
• Collaboration and teamwork
• Clear communication and stakeholder engagement
• Adaptability in a fast-paced, deadline-driven environment
• Continuous improvement mindset; comfortable with change and ambiguity

YOUR ROLE

The Collections & Disputes Senior Assistant is part of the newly created Australia / New Zealand team. This role will be responsible for maintaining the assigned portfolio of CCEP customers following the outlined Collections & Disputes management strategy within Customer to Cash. The position will be tasked with driving and delivering service excellence to the business with an emphasis on customer service and continuous process improvement.

KEY RESPONSIBILITIES

• Independently manages the daily tasks for the assigned portfolio of customers and ensures monitoring of the accounts supported by a detailed financial analysis in order to achieve or exceed targets and metrics
• Diminishes bad debt risk by increasing the collections for all receivables and assists with order management where needed
• Immediately engages the management team when identifying any significant account deterioration and/or any critical disputes which might be a potential bad debt account
• Ensures customer queries raised through the different communication channels are handled in a timely and efficient manner
• Supports the Monthly and Annual closing activities for timely closure;
• Assists in trainings wherever required, updates process SOPs, keeps an up-to-date version of own portfolio account`s handbook
• Proactively looks for improvements to the current collections and dispute management process to bring in continuous improvement
• Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements
• As requested, undertakes projects or activities not specifically outlined above

KEY Stakeholders

Internal: SSC Teams, BU Teams, Internal Control

External : CCEP customers, External audit teams