Senior Application Support Engineer

Alter Domus

Taguig

On-site

PHP 600,000 - 900,000

Full time

12 days ago

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Benefits offered by this job

ACCA study leave

Flexible holidays + birthday day off

Mentoring program

Sports & social events

Employee Assistance Program

Employee Share Plan

Job summary

Alter Domus is seeking a Senior Application Support Engineer to join our team in a dynamic, growth-focused environment. You will provide level 1-2 incident support, collaborate with Engineering and Product teams, and participate in release management and platform improvements.

The role emphasizes production support, troubleshooting, and working across debt and capital markets with on-call weekend duties.

Qualifications

BSc/BA in Computer Science, Engineering or related field, or equivalent work experience.
5+ years of experience in supporting Software Applications (finance sector preferred).
Experience writing and executing SQL queries against relational databases.
Experience with VBA/Macros within MS Office/Excel.
Excellent academic background, critical thinking, communication, and collaboration skills.
Highly analytical and strong problem-solving skills.
Proficiency in English (verbal and written).
6+ months of professional software development experience.
Strong Microsoft SQL Server experience including SQL and stored procedures.
Strong skill & experience using Microsoft VBA.
Experience debugging software in an integrated development environment.
Experience versioning code with Git.
Jira, ServiceNow or other modern project/issue management systems.
General understanding of object-oriented programming.
Amazon Q AI Tool
Grafana (nice to have, but not necessary)
Citrix (nice to have, but not necessary)

Responsibilities

Provide level 1 & 2 support, including problem replication, documentation, triage, and resolution of issues
Provide accurate and timely resolution of issues, and escalation when necessary
Write, review, and execute SQL code and tools to assist Level 1 & 2 support to diagnose and resolve incidents
Collaborate with team members and business functions to troubleshoot and resolve support tickets
Occasionally participate in the resolution of high-severity issues that arise outside of normal business hours, as needed
Escalate and communicate outage notifications in a timely manner to internal users
Administer application settings and permissions
Monitor and analyze application logs to detect, investigate, and resolve system anomalies and performance bottlenecks, ensuring stability across production environments
Manage and resolve P1 and P2 incidents escalated from the support team, driving swift diagnosis and restoration of services while adhering to SLA guidelines
Perform ad-hoc tasks and analysis for the support team as needed
Participate in the ongoing process of investigating, analyzing, and providing long-term resolutions to application issues
Coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all production issues
Follow Company standards for security and best practices
Seek opportunities to learn, automate, document, share, educate, and improve processes where appropriate
Work closely with application and infrastructure teams to stay informed of changes that could affect site functionality and viability
This job implies an on-call duty roster for weekend incidents