Application Support Engineer: SQL & DevOps

Alter Domus; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

ACCA support and study leave

Birthday day off

Mentoring and career progression

Employee Share Plan

Employee Assistance Program (EAP)

Sports and social committees

Job summary

Alter Domus is seeking an Application Support Engineer in Manila to provide level 1 and 2 production support, troubleshoot incidents, and assist with release management and DevOps. You will work closely with Engineering and Product teams to ensure stable, scalable platforms for a growing user base.

The role requires SQL proficiency, VBA in Excel, and strong communication skills. On-call weekend duties are part of the responsibilities.

Qualifications

• BSc/BA in Computer Science, Engineering or related field or equivalent work experience.
• 2+ years of experience in supporting software applications (preferably in finance).
• Experience writing and executing SQL queries against relational databases.
• Experience with VBA/Macros within MS Office/Excel.
• Proficiency in English (verbal and written).
• 6+ months of professional software development experience.
• Strong Microsoft SQL Server experience including SQL and stored procedures.

Responsibilities

• Provide level 1 & 2 support, including problem replication, documentation, triage, and resolution of issues.
• Write, review, and execute SQL code and tools to diagnose incidents.
• Collaborate with team members to troubleshoot support tickets.
• Manage and resolve P1 and P2 incidents, adhering to SLA guidelines.
• Participate in release management and DevOps activities.
• Occasionally handle after-hours high-severity issues as needed.
• Monitor and analyze application logs to detect anomalies and performance bottlenecks.
• Coordinate across teams to ensure urgency is applied to production issues.

Skills

SQL queries

VBA/Excel

English proficiency

Git versioning

Troubleshooting

On-call support

Financial domain knowledge

Education

BSc/BA in Computer Science or Engineering

Tools

Microsoft SQL Server

Jira

ServiceNow

Grafana

Citrix

Job description

Alter Domus is seeking an Application Support Engineer in Manila to provide level 1 and 2 production support, troubleshoot incidents, and assist with release management and DevOps. You will work closely with Engineering and Product teams to ensure stable, scalable platforms for a growing user base.

The role requires SQL proficiency, VBA in Excel, and strong communication skills. On-call weekend duties are part of the responsibilities.