Senior Application Reliability Engineer

Hammerjack Pty Ltd; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Technology application support engineer to ensure the stability, availability, and performance of critical production flows used by internal users and external clients. You will troubleshoot real-time issues, partner with engineering and infrastructure teams, and participate in capacity planning to prevent incidents.

You will create runbooks, automate routine tasks, support incident/problem/change management, and contribute to site reliability engineering

Qualifications

• Bachelor's degree in Computer Science or equivalent with production support experience.
• 5 years of production IT services troubleshooting experience.
• Strong communication across levels; scripting to automate tasks.

Responsibilities

• Provide end-to-end application support and service delivery across supported platforms to enable uninterrupted business operations.
• Perform day-to-day production support and maintenance to ensure system stability, availability, and performance.
• Monitor system health, performance, and capacity across supported platforms, proactively identifying and addressing risks before they impact operations.
• Triage issues, escalate appropriately, and communicate clearly with business and technology stakeholders through resolution.
• Analyze complex situations and trends to support incident, problem, and change management for full-stack systems, applications, and infrastructure.
• Create and maintain runbooks, operational procedures, and knowledge-base documentation to improve consistency and efficiency.
• Collaborate with engineering teams to design and implement deployment approaches using automated CI/CD pipelines.
• Implement infrastructure, configuration, and network as code for applications and platforms within your remit.
• Partner with technical experts, key stakeholders, and team members to identify operational improvements, automation opportunities, and tooling enhancements that reduce toil.
• Apply service level indicators and service level objectives to proactively resolve issues before they impact customers.
• Support the adoption of site reliability engineering best practices within the team.

Skills

Bash scripting

PowerShell

Python scripting

SQL scripting

Observability tools

ITIL knowledge

Communication

Education

Bachelor's degree in Computer Science

Tools

Geneos

Splunk

Grafana

Dynatrace

AWS

Azure

Kubernetes

Job description

Hammerjack Pty Ltd is seeking a Technology application support engineer to ensure the stability, availability, and performance of critical production flows used by internal users and external clients. You will troubleshoot real-time issues, partner with engineering and infrastructure teams, and participate in capacity planning to prevent incidents.

You will create runbooks, automate routine tasks, support incident/problem/change management, and contribute to site reliability engineering