Impactful Retail Banking Operations Analyst

ING Hubs Romania; Manila; Presencial; PHP 279.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Professional growth

Global banking exposure

Inclusive culture

Innovative digital banking

Descripción de la vacante

ING Hubs Philippines is seeking an Analyst in Retail Banking Operations to support customers across chat, voice, email, and other channels while handling everyday banking needs with accuracy and compliance. You will work in a fast-paced, customer-centric environment, collaborating with cross-functional teams to drive service excellence and continuous process improvements.

This role offers exposure to a global banking organization, competitive compensation, and opportunities for professional

Formación

• Bachelor's degree or equivalent professional experience.
• Experience within Banking, Shared Services, Customer Operations, or a BPO environment is preferred.
• Strong verbal and written English communication skills.
• Proficiency in Microsoft Office applications.
• Ability to work in a dynamic, fast-paced environment.
• Strong analytical, problem-solving, and teamwork skills.

Responsabilidades

• Support customers through multiple communication channels including chat, voice calls, video calls, email, and messaging platforms.
• Assist customers with their everyday banking needs, including payments, cards, online banking, and other retail banking products and services.
• Process customer requests accurately and efficiently while ensuring compliance with applicable regulations and policies.
• Take ownership of customer inquiries, requests, and complaints from start to resolution.
• Identify issues, recommend solutions, and contribute to continuous process improvements.
• Collaborate with colleagues across teams to achieve operational and service excellence goals.
• Support productivity, quality, and turnaround-time targets while maintaining a customer-first mindset.
• Adhere to risk, compliance, and operational procedures in all activities.

Conocimientos

English communication

Microsoft Office

Analytical thinking

Problem solving

Teamwork

Customer service

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Office

Descripción del empleo

ING Hubs Philippines is seeking an Analyst in Retail Banking Operations to support customers across chat, voice, email, and other channels while handling everyday banking needs with accuracy and compliance. You will work in a fast-paced, customer-centric environment, collaborating with cross-functional teams to drive service excellence and continuous process improvements.

This role offers exposure to a global banking organization, competitive compensation, and opportunities for professional