Senior Analyst – Process Excellence & CX Insight

DXC Technology Morocco; Taguig; Vor Ort; PHP 500.000 - 900.000; Vollzeit

Zusammenfassung

DXC Technology Morocco is seeking a qualified Process Analyst to analyze business processes and drive improvements that enhance customer and client experiences. You will support process improvement initiatives, collect and analyze performance data, and collaborate with the team to ensure successful project execution.

The role emphasizes documenting changes, communicating insights to stakeholders, and staying current with industry trends in customer experience.

Qualifikationen

• Bachelor's degree or equivalent combination of education and experience.
• Typically 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role.
• Proven experience in business process services and data analysis.
• Proficiencies in data manipulation and interpretation.

Aufgaben

• Analyze business processes and identify areas for improvement to enhance customer and client experience.
• Provide support in process improvement initiatives under guidance of senior teammates.
• Collect and analyze performance data to evaluate customer and client satisfaction.
• Collaborate with team members on project tasks to ensure successful execution.
• Document process changes and improvements for future reference.
• Communicate process-related insights and recommendations to stakeholders.
• Learn and apply process optimization methodologies effectively.
• Stay informed about industry trends related to customer experience.

Kenntnisse

Data analysis

Process improvement

Data interpretation

Stakeholder communication

Ausbildung

Bachelor's degree

Tools

Excel

Jobbeschreibung

DXC Technology Morocco is seeking a qualified Process Analyst to analyze business processes and drive improvements that enhance customer and client experiences. You will support process improvement initiatives, collect and analyze performance data, and collaborate with the team to ensure successful project execution.

The role emphasizes documenting changes, communicating insights to stakeholders, and staying current with industry trends in customer experience.