Sr. Process Improvement Analyst - Customer Experience Data

DXC Technology Company; Taguig; Híbrido; PHP 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

DXC Technology in Taguig is seeking a Senior Analyst III, Business Process Solutions, to analyze processes and identify improvement opportunities that enhance customer and client experiences. You will collect and analyze performance data, collaborate with team members on project tasks, and document changes for future reference, while applying process optimization methodologies.

This role requires a Bachelor's degree and 3+ years in a similar field, with data analysis experience and a continuous

Formación

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role.
• Proven experience in business process services and data analysis.
• Proficiencies in data manipulation and interpretation.

Responsabilidades

• Analyze business processes and identify areas for improvement to enhance customer and client experience.
• Provide support in process improvement initiatives under the guidance of senior team members.
• Collect and analyze performance data to evaluate customer and client satisfaction.
• Collaborate with team members on project tasks to ensure successful execution.
• Document process changes and improvements for future reference.
• Communicate process-related insights and recommendations to stakeholders.
• Learn and apply process optimization methodologies effectively.

Conocimientos

Data analysis

Process improvement

Data manipulation

Stakeholder communication

Educación

Bachelor's degree in a relevant field

Herramientas

Microsoft Excel

Descripción del empleo

DXC Technology in Taguig is seeking a Senior Analyst III, Business Process Solutions, to analyze processes and identify improvement opportunities that enhance customer and client experiences. You will collect and analyze performance data, collaborate with team members on project tasks, and document changes for future reference, while applying process optimization methodologies.

This role requires a Bachelor's degree and 3+ years in a similar field, with data analysis experience and a continuous