Senior Process Optimization Analyst – Customer Experience

PHES EntServ Philippines, Inc.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

DXC Technology in Manila seeks a Process Analyst to analyze business processes, collect performance data, and support process improvement initiatives. The role emphasizes data interpretation, stakeholder communication, and continuous learning to enhance customer and client experiences.

The position requires a Bachelor's degree and 3+ years in the field, with at least 1 year in a similar role, and offers opportunities to work with DXC in a collaborative, inclusive environment.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role.
• Proven experience in business process services and data analysis.
• Proficiencies in data manipulation and interpretation.
• A continuous learner who stays abreast with industry knowledge and technology.

Responsibilities

• Analyze business processes and identify areas for improvement to enhance customer and client experience.
• Provide support in process improvement initiatives under guidance of senior team members.
• Collect and analyze performance data to evaluate customer and client satisfaction.
• Collaborate with team members on project tasks to ensure successful execution.
• Document process changes and improvements for future reference.
• Communicate process-related insights and recommendations to stakeholders.
• Learn and apply process optimization methodologies effectively.
• Stay informed about industry trends related to customer experience.

Education

Bachelor's degree in a relevant field

Job description

DXC Technology in Manila seeks a Process Analyst to analyze business processes, collect performance data, and support process improvement initiatives. The role emphasizes data interpretation, stakeholder communication, and continuous learning to enhance customer and client experiences.

The position requires a Bachelor's degree and 3+ years in the field, with at least 1 year in a similar role, and offers opportunities to work with DXC in a collaborative, inclusive environment.