Senior Analyst, Global Banking Receivables & Operations

ING Hubs Türkiye; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

ING is seeking a Senior Analyst to support Fiducre receivables portfolios through end-to-end accounting, payment processing, and administrative activities. You will ensure accuracy, regulatory compliance, and alignment with company policies while collaborating with stakeholders to resolve issues and drive continuous improvement that enhances customer and business experience.

The role attaches to the Fiducre Accounting team, offering exposure to international banking operations, strong controls,

Qualifications

• College degree or equivalent professional experience.
• Experience in banking operations, accounting, finance, collections, receivables management, shared services, or BPO environments.
• Strong analytical and problem-solving capabilities.
• High attention to detail and commitment to quality.
• Experience handling financial, numerical, or administrative transactions.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong written and verbal English communication skills.
• Ability to work independently and collaborate effectively with stakeholders.
• Ability to manage multiple priorities while meeting deadlines.
• Continuous improvement mindset and willingness to learn new processes and systems.

Responsibilities

• Process accounting, payment, and administrative transactions accurately and within agreed service levels.
• Review and validate financial and operational information for accuracy, completeness, and consistency.
• Perform quality checks and investigate discrepancies, exceptions, and non-standard cases.
• Maintain accurate accounting and operational records for receivables portfolios.
• Support operational reporting and portfolio monitoring activities.
• Collaborate with internal and external stakeholders to resolve operational concerns.
• Ensure compliance with procedures, controls, policies, and regulatory requirements.
• Contribute to productivity, quality, and turnaround-time goals.
• Identify opportunities to improve processes, reporting, controls, and data quality.
• Support testing activities, projects, and process implementation initiatives.
• Provide support in handling complex operational requests and issue resolution.

Skills

Analytical thinking

Problem solving

Attention to detail

Excel

English communication

Independent work

Team collaboration

Multitasking

Continuous improvement

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

ING is seeking a Senior Analyst to support Fiducre receivables portfolios through end-to-end accounting, payment processing, and administrative activities. You will ensure accuracy, regulatory compliance, and alignment with company policies while collaborating with stakeholders to resolve issues and drive continuous improvement that enhances customer and business experience.

The role attaches to the Fiducre Accounting team, offering exposure to international banking operations, strong controls,