Senior Aircraft Field Support Engineer

Cessna Aircraft Company; Philippines; On-site; PHP 1,200,000 - 1,500,000; Full time

Job summary

Cessna Aircraft Company is seeking a Customer Service Engineer based in the Philippines to provide world-class technical support for Bell aircraft. This role involves direct support to customers for maintenance, consultation on technical issues, and logistical assistance to enhance customer satisfaction.

The ideal candidate should possess at least 10 years of hands-on helicopter maintenance experience, familiarity with Bell helicopters, and a strong customer service mindset. The position requires at least 50% travel and the adaptability to work independently.

Qualifications

• At least 10 years of hands-on helicopter maintenance experience.
• 5 years' experience specifically with Bell helicopters.
• Strong communication and customer service skills.

Responsibilities

• Provide technical support for maintenance and repairs.
• Conduct troubleshooting to minimize aircraft downtime.
• Interface with customers regarding warranty matters.

Skills

Customer Service mindset

Fluent English

Regulatory body certificate (FAA or LAME)

Hands-on helicopter maintenance

Experience with EFIS, FADEC

Education

Tertiary Level on Aviation Engineering

Job description

Cessna Aircraft Company is seeking a Customer Service Engineer based in the Philippines to provide world-class technical support for Bell aircraft. This role involves direct support to customers for maintenance, consultation on technical issues, and logistical assistance to enhance customer satisfaction.

The ideal candidate should possess at least 10 years of hands-on helicopter maintenance experience, familiarity with Bell helicopters, and a strong customer service mindset. The position requires at least 50% travel and the adaptability to work independently.