Senior Advisor, VIP Customer Experience & Reservations

Royal Caribbean Group

Pasay

On-site

PHP 480,000 - 720,000

Full time

11 days ago

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Job summary

Royal Caribbean Group in Pasay, Philippines, seeks a Sr. Advisor, Customer Experience Service to deliver top-tier service to our casino guest database and to understand their needs to drive visits to our ships.

You will support Travel Partners, Direct Guests, and Direct Group reservations, manage cabin inventory, bookings, and payments, and coordinate with Sales, Revenue Management and GPS to maximize guest satisfaction and revenue targets.

Qualifications

Bachelor’s degree preferred or equivalent.
Minimum 6 months Royal Caribbean Group call center experience required.
Previous sales experience preferred.
Prior shoreside or ship-based casino experience preferred.
Experience with high-value guests and external-facing roles preferred.
Excellent verbal and written communication; ability to build client relationships.

Responsibilities

Service Travel Partners and Direct Guests and Direct Group reservations in a one-stop platform.
Handle inbound/outbound calls, emails, faxes, and mail from partners and guests.
Manage group reservations, cabin inventory, air gateways, and payments.
Answer questions on groups, products, and policies; promote suitable offerings.
Collaborate with Sales, Revenue Management, GPS and other teams to meet targets.