Cruise Guest Experience Email Advisor

ROYAL CARIBBEAN GROUP

Makati

Presencial

PHP 300.000 - 420.000

Jornada completa

14 días+

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Descripción de la vacante

Royal Caribbean Group in Manila invites an experienced Customer Experience Services Advisor (AES) to join our global guest services team. The role focuses on responding to guest emails, managing administrative processes, and ensuring KPI targets are met while delivering outstanding service.

The ideal candidate has at least 6 months call center experience, 1 year in customer service or sales, and strong written and verbal English.

Formación

Minimum 6 months’ experience in a call center environment.
Minimum 1-year experience working in a customer service/sales-based role.
Ability to multi-task, pay attention to detail, and be proactive while delivering outstanding service.
Demonstration of excellent follow-up and organizational skills, with the ability to work a flexible and varied schedule, including weekends and holidays, to accommodate a 24-hour-per-day operation.
Proficiency in written and spoken English.

Responsabilidades

Uses excellent written communication skills to effectively interact with internal and external customers via email.
Respond to emails in key inboxes according to published KPIs.
Assist in all brand loyalty processes, including Crown & Anchor and Captains Club mergers and program benefits.
Process reports and other administrative tasks to ensure compliance with guidelines.
Maintain knowledge of brands’ promotions, ship features, and internal policies in Knowledge Desk.
Track productivity for supervisor review.
Performs other duties as required.