[Semiconductor background] Customer Service - CAN START ASAP!

UpSkill MNL; Mandaluyong; Hybrid; PHP 781,200 - 1,004,400; Full time

Job summary

A leading supply chain consultancy firm in Metro Manila is seeking experienced candidates for a 6-month contract role focusing on system support and planning. The ideal candidate will have at least 5 years of production experience, preferably in the semiconductor industry, and must demonstrate effective communication and customer-oriented skills. Duties include managing supplier systems and ensuring operational readiness for Go-Live. The position offers a hybrid work setup, allowing flexibility in work arrangement.

Qualifications

• Min. 5 years of planning or system support, coordination, and scheduling production experience in a manufacturing environment, preferably in the semiconductor industry.
• Able to interact with external partners.

Responsibilities

• Drive resolution on OSAT-related defects closure for each milestone GO release.
• Ensure post Go-Live operational readiness through on-time closure of defects.

Skills

Effective writing and communication skills

Proficient in Microsoft Office Software

Customer-oriented

Understanding of Supply Chain process

Education

Graduate of Engineering IT, Supply Chain, or business-related course

Tools

SAP

Manufacturing Execution Systems

Octane

Jira

e2open

Job description

Scope of Services:

• Gap discovery on the current assigned supplier, As-is flow against the IFX oneSAP CM Solution standard
• Interface with other functions to resolve identified gaps
• Drive supplier system development and readiness for Mock and UAT
• File preparation for Mock and UAT
• Carry out the Assigned Mock and UAT task. Collaborate with suppliers and project teams for timely preparation
• Work with the Supplier and Project team to achieve 100% UAT defect closure
• Inventory reconciliation and drive 100% accuracy for migration preparation.
• Carry out assigned tasks for Dress Rehearsal and migration for successful go-live.

Description of Services:

• Drive resolution on OSAT-related defects closure for each milestone GO release for assigned suppliers
• Expect to handle up to 3 suppliers through supplier system development, Mock, UAR, Dress Rehearsal, and Go-Live
• Manual file preparation as needed for e2open upload to support Mock and UAT
• Migration file preparation in Mock and Go-Live
• Ensure post Go-Live operational readiness through on-time closure of defects with the Project team
• Working with Octane, Jira, e2open, and SAP tools during the project phase
• Strict adherence to the project timeline and assigned task due date

Qualifications:

• Graduate of Engineering IT, Supply Chain, or any business-related course
• Effective writing and communication skills, and able to interact with external partners
• Proficient in Microsoft Office Software with good knowledge of logistics, business processes, and relevant IT tools (SAP, Manufacturing Execution Systems)
• Customer-oriented and good understanding of Supply Chain process, inventory control, and management
• Min. 5 years of planning or system support, coordination, and scheduling production experience in a manufacturing environment, preferably in the semiconductor industry.

Schedule:

• Mon-Friday 9:00 AM-6:00 PM, Hybrid setup

Location:

• 6F Aeon Center, Filinvest Corporate City, North Bridgeway, Alabang, Muntinlupa

Duration:

• March 23- Sept. 30, 2026 (6-month contract)

Interested in applying? Send in your resume to [e-mail]