SEM & Social Ads Supervisor

eClerx; Muntinlupa; Hybrid; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Hybrid work setup (3 days onsite, 2 WF

Job summary

eClerx Philippines is seeking an experienced SEM & Social Ads Supervisor to lead a team managing Google Ads and Meta Ads campaigns for global clients. This hands-on leader will coach teams, drive operational excellence, and ensure campaign delivery across platforms.

You will oversee onboarding, training, workload planning, and performance reviews while collaborating with cross-functional teams to meet client requirements in a hybrid setup.

Qualifications

• 2–4+ years of SEM and/or Social Ads campaign management.
• At least 1 year of experience leading or supervising a team.
• Hands-on experience with Google Ads Manager and Meta Ads Manager.
• Strong analytical, problem-solving, and stakeholder management skills.

Responsibilities

• Lead & Develop Your Team: coach and develop SEM Analysts and Social Ads Analysts; conduct regular coaching and performance reviews; drive engagement and learning; onboard and train new hires; plan workload and coverage.
• Drive Operational Excellence: oversee delivery of Google Ads and Meta Ads campaigns from build to launch; ensure quality, SLAs, and productivity; review changes for accuracy; investigate issues and implement fixes; improve processes.
• Manage Client & Business Performance: monitor SLA, quality scores, and productivity; prepare weekly/monthly performance reports; present updates to leadership and clients; act as escalation point; collaborate with cross-functional teams to meet client requirements.

Skills

SEM & Social Ads management

Team leadership

Google Ads Manager

Meta Ads Manager

Analytics

Excel/Sheets

Education

Bachelor's degree in Marketing/Business/Communications

Tools

Google Ads Manager

Meta Ads Manager

Salesforce/Jira

Excel/Google Sheets

Job description

Work Set Up: Hybrid (3 days Onsite, 2 days WFH)

Lead high-performing digital marketing teams that deliver measurable results.

eClerx Philippines is looking for an experienced SEM & Social Ads Supervisor to lead a team of digital marketing professionals managing Google Ads and Meta Ads campaigns for global clients. This role is ideal for a hands-on leader who enjoys coaching teams, driving operational excellence, and ensuring exceptional campaign delivery across multiple advertising platforms.

If you're passionate about digital marketing, people leadership, and data-driven performance management, we'd love to have you on our team.

What You'll Do

Lead & Develop Your Team

• Manage, coach, and develop a team of SEM Analysts and Social Ads Analysts.
• Conduct regular one-on-one coaching, performance reviews, and calibration sessions.
• Drive team engagement, accountability, and continuous learning.
• Lead onboarding, training, and cross-training initiatives to build a flexible, high-performing team.
• Plan workload distribution, shift coverage, and resource allocation to maximize productivity.

Drive Operational Excellence

• Oversee the successful delivery of Google Ads and Meta Ads campaigns from build to optimization and launch.
• Ensure all work meets quality standards, productivity targets, and service level agreements (SLAs).
• Review campaign builds, optimizations, and change requests for accuracy and compliance.
• Investigate delivery issues, identify root causes, and implement corrective actions.
• Continuously improve processes, documentation, and operational workflows.

Manage Client & Business Performance

• Monitor key operational metrics including:
• SLA Performance
• Quality Scores
• Productivity
• Prepare weekly and monthly business performance reports.
• Present operational updates, action plans, and performance insights to internal leadership and client stakeholders.
• Serve as the primary escalation point for campaign, platform, and operational issues.
• Collaborate with cross-functional teams to ensure seamless delivery of client requirements.

What We're Looking For

• Bachelor's degree in Marketing, Business, Communications, or a related field (or equivalent experience).
• 2–4+ years of experience in SEM and/or Social Ads campaign management.
• At least 1 year of experience leading or supervising a team.
• Hands-on experience with:
• Google Ads Manager
• Meta Ads Manager / Business Suite
• Strong understanding of:
• Google Search, Display, Performance Max, Shopping, Video, App, and Local Campaigns
• Meta Awareness, Engagement, Lead Generation, Conversion, Catalog, App Install, and Local Campaigns
• Audience targeting, bidding strategies, optimization techniques, and campaign performance analysis
• Proven ability to manage teams in a KPI-driven operations environment.
• Strong analytical, problem-solving, and decision-making skills.
• Advanced proficiency in Microsoft Excel or Google Sheets.
• Excellent presentation, stakeholder management, and communication skills.

Nice to Have

• Google Ads Certification and/or Meta Blueprint Certification.
• Experience managing blended digital marketing teams across multiple advertising platforms.
• Experience supporting multi-location or geo-targeted campaigns.
• Familiarity with workflow and ticketing platforms such as Salesforce, Jira, or similar tools.
• Experience presenting operational reviews to clients and senior leadership.

Why Join eClerx?

• Lead a talented team supporting global digital marketing programs.
• Work with some of the world's leading brands.
• Enjoy continuous learning, certifications, and leadership development opportunities.
• Be part of a collaborative, high-performance culture that values innovation and operational excellence.
• Accelerate your leadership career with one of the world's leading Knowledge Process Outsourcing (KPO) organizations.

Ready to lead the next generation of digital marketing professionals?