Supervisor – SEM & Social Ads

eClerx Philippines, Inc.; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

eClerx Philippines, Inc. is seeking an experienced Supervisor – SEM & Social Ads to lead a team responsible for building, optimizing, and managing campaigns across Google Ads and Meta Ads.

You will ensure builds, optimizations, and change requests are completed accurately, on time, and to high quality. The role requires hands-on digital advertising expertise, strong coaching skills, and a track record of delivering results in a fast-paced environment.

Qualifications

• 2–4 years of SEM and/or Social Ads campaign management
• At least 1 year as Team Leader, Supervisor, or People Manager
• Hands-on proficiency in Google Ads and Meta Ads Manager
• Experience with Google Ads campaign types including Search, Display, Performance Max, Local, Shopping, Video, and App
• Experience managing teams in a metrics-driven agency, in-house, BPO, KPO, or digital marketing operations environment

Responsibilities

• Lead, coach, and manage a team of SEM and Social Ads Analysts
• Set clear performance expectations and conduct regular coaching and one-on-one sessions
• Monitor team and individual performance against SLA, AHT, quality, productivity, and resource-utilization targets
• Plan workload distribution, shift coverage, staffing capacity, and daily priorities across both teams
• Conduct quality reviews and calibration sessions to maintain campaign accuracy and reduce rework
• Oversee campaign builds, optimizations, and change requests across Google Ads and Meta Ads
• Investigate SLA or quality misses, identify root causes, and implement corrective action plans
• Manage operational escalations involving campaign requirements, platform issues, and workflow tools
• Lead the onboarding, training, and cross-skilling of new and existing team members
• Identify opportunities to improve processes, SOPs, workflows, and automation

Skills

SEM expertise

Team leadership

Campaign optimization

Data reporting

Education

Bachelor's degree or equivalent

Tools

Google Ads

Meta Ads Manager

Google Sheets

Excel

Job description

About the role

We are looking for an experienced and hands-on Supervisor – SEM & Social Ads to lead teams responsible for building, optimizing, and managing campaigns across Google Ads and Meta Ads. This role combines people leadership, digital advertising expertise, and performance management. You will be accountable for ensuring that campaign builds, optimizations, and change requests are completed accurately, on time, and within agreed service-level and quality standards.

Key responsibilities

• Lead, coach, and manage a team of SEM and Social Ads Analysts
• Set clear performance expectations and conduct regular coaching and one-on-one sessions
• Monitor team and individual performance against SLA, AHT, quality, productivity, and resource-utilization targets
• Plan workload distribution, shift coverage, staffing capacity, and daily priorities across both teams
• Conduct quality reviews and calibration sessions to maintain campaign accuracy and reduce rework
• Oversee campaign builds, optimizations, and change requests across Google Ads and Meta Ads
• Investigate SLA or quality misses, identify root causes, and implement corrective action plans
• Manage operational escalations involving campaign requirements, platform issues, and workflow tools
• Lead the onboarding, training, and cross-skilling of new and existing team members
• Identify opportunities to improve processes, SOPs, workflows, and automation

About you

• Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent practical experience
• At least 2–4 years of experience in SEM and/or Social Ads campaign management
• At least one year of experience as a Team Leader, Supervisor, or People Manager
• Hands-on proficiency in both Google Ads and Meta Ads Manager/Business Suite
• Working knowledge of Google Ads campaign types, including Search, Display, Performance Max, Local, Shopping, Video, and App campaigns
• Working knowledge of Meta campaign objectives and formats, including Awareness, Traffic, Engagement, Lead Generation, Conversions, App Install, Catalog, Carousel, Stories, and Reels
• Strong understanding of keywords, bidding strategies, audience targeting, geo-targeting, ad assets, and campaign optimization
• Experience managing teams in a metrics-driven agency, in-house, BPO, KPO, or digital marketing operations environment
• Strong coaching, performance management, problem-solving, and stakeholder-management skills
• Proficiency in Excel or Google Sheets and experience preparing performance reports or dashboards

About us

At eClerx, we believe careers should be Built for More—more opportunities to lead, more room to grow, and more meaningful ways to make an impact. In this role, you will lead a growing digital advertising team, strengthen your expertise across two major advertising platforms, and build a clear path toward broader leadership opportunities in Digital Marketing Operations.