Self-Pay Collections Specialist — Incentive Eligible

Ventra Health; Morong; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Ventra Health in the Philippines seeks a Self Pay Specialist to manage outbound calls for guarantor collections and handle incoming calls regarding patient accounts. You will explain insurance coverages, payment plans, and benefit details while maintaining accurate documentation.

The role emphasizes high-volume customer service, teamwork, and adherence to billing guidelines. A supportive environment and performance incentives are provided.

Qualifications

• One year of call center customer service in a high volume environment.
• Fluency in English.
• Basic knowledge of US health insurance coverages and benefits.

Responsibilities

• Place outbound calls to collect healthcare balances from guarantors.
• Answer a variety of incoming calls related to patient accounts.
• Collaborate with internal departments to resolve denials, billing obstacles and missing payments.
• Document encounters and action steps taken for account resolution.
• Perform special projects as assigned.

Skills

Call center experience

English fluency

Healthcare knowledge

Education

Associate degree

Job description

Ventra Health in the Philippines seeks a Self Pay Specialist to manage outbound calls for guarantor collections and handle incoming calls regarding patient accounts. You will explain insurance coverages, payment plans, and benefit details while maintaining accurate documentation.

The role emphasizes high-volume customer service, teamwork, and adherence to billing guidelines. A supportive environment and performance incentives are provided.