Security Systems Service Engineer - Philippines (Rotational)

Convergint Asia Pacific; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Convergint Asia Pacific is seeking a technically skilled professional to provide comprehensive security systems support and maintenance. You will troubleshoot, upgrade, and train on CCTV and access control systems while creating detailed AutoCAD diagrams and maintaining client relationships.

The role requires standing by for night shifts on a rotational basis and working under pressure to ensure service excellence.

Qualifications

• Diploma in electronic, computer, automatization or mechanical engineering required.
• Experience in security systems with knowledge of Access Control or CCTV is required.
• Basic IT knowledge in hardware, network and database.
• Ability to work under pressure with strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Stand-by for night shifts on a rotational basis.

Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client security system issues.
• Deliver comprehensive support and maintenance services including routine preventive maintenance, troubleshooting, system upgrades, expansions, alterations, and training.
• Create detailed system diagrams using AutoCAD.
• Build strong partnerships with clients and enhance customer satisfaction.
• Maintain the support and maintenance contract renewal.
• Adhere to company standards and policies within the designated region.
• Perform regular preventive maintenance tasks and address daily troubleshooting needs.
• Follow up on open technical issues until fully resolved.
• Own service-related issues after the External Hand Over by the Project team.

Skills

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Self-learning ability

Customer-orientation

Ability to work under pressure

Education

Diploma in Electronic, Computer, Automatization or Mechanical Engineering

Tools

AutoCAD

Job description

Convergint Asia Pacific is seeking a technically skilled professional to provide comprehensive security systems support and maintenance. You will troubleshoot, upgrade, and train on CCTV and access control systems while creating detailed AutoCAD diagrams and maintaining client relationships.

The role requires standing by for night shifts on a rotational basis and working under pressure to ensure service excellence.