Security Supervisor

ContactPoint360; Cebu City; Sur place; PHP 350 000 - 550 000; Plein temps

Résumé du poste

ContactPoint360 in Cebu is seeking a skilled Security Supervisor to oversee our 24/7 security operations, protect employees, clients, and assets, and ensure compliance with client security standards.

You will manage security staff, enforce access controls, monitor CCTV and alarms, conduct audits, and report incidents with clear documentation while coordinating with local authorities and building management.

Qualifications

• 3–5 years of security or related field experience, preferably in a BPO, corporate, or manufacturing environment.
• 1–2 years of supervisory or leadership experience.
• Strong understanding of 24/7 operations and shifting schedules.
• Familiarity with badge access systems, CCTV operations, and incident management procedures.
• Knowledge of data security, confidentiality, and workplace safety standards.
• High school diploma or equivalent; college degree preferred.
• Licensed Security Officer (SO).
• Excellent communication, leadership, and decision‑making skills.
• Ability to stay calm and decisive under pressure.
• Willingness to work night, weekend, and holiday shifts.

Responsabilités

• Supervise day-to-day security operations across a 24/7 shifting environment.
• Enforce access control procedures for employees, visitors, and vendors.
• Monitor CCTV, alarm systems, and access control platforms for continuous site security.
• Conduct patrols of production floors, offices, and common areas.
• Ensure compliance with client security standards, data privacy policies, and audit requirements.
• Respond to incidents, emergencies, and escalations promptly.
• Investigate security incidents and prepare reports for management and clients.
• Coordinate with building administration, local authorities, and emergency responders.
• Conduct regular briefings, coaching, and performance evaluations for security staff.
• Support internal and external security audits and compliance checks.
• Ensure proper turnover and documentation between shifts.

Connaissances

Leadership

Communication

Decision making

Calmness under pressure

Formation

High school diploma

College degree preferred

Outils

Badge access systems

CCTV operations

Incident management

Description du poste

Join our CP360 Family, today!

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together!

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Job Summary Purpose:

We are seeking a highly skilled and experienced Security Supervisor to join our Cebu operations. This role is critical in ensuring the safety, security, and compliance of our 24/7 BPO environment, including employees, clients, and company assets. The Security Supervisor will oversee daily security operations, enforce access control protocols, and ensure adherence to both company and client security requirements.

Key Responsibilities:

• Supervise and manage day-to-day operations of security personnel across a 24/7 shifting environment

• Enforce strict access control procedures for employees, visitors, and vendors (ID checks, badge systems, etc.)

• Monitor CCTV systems, alarm systems, and access control platforms to ensure continuous site security

• Conduct routine and random patrols of production floors, offices, and common areas

• Ensure compliance with client security standards, data privacy policies, and audit requirements (e.g., clean desk policy, restricted areas)

• Respond to and manage incidents, emergencies, and escalations in a timely and professional manner

• Investigate security incidents and prepare detailed reports for management and clients when required

• Coordinate with building administration, local authorities, and emergency responders as needed

• Conduct regular briefings, coaching, and performance evaluations for security staff

• Support internal and external security audits and compliance checks

• Ensure proper turnover and documentation between shifts

Required Skills and Qualifications:

• 3–5 years of experience in security or a related field, preferably within a BPO, corporate, or manufacturing environment

• At least 1–2 years of supervisory or leadership experience

• Strong understanding of 24/7 operations and shifting schedules

• Familiarity with Badge Access systems, CCTV operations, and incident management procedures

• Knowledge of data security, confidentiality, and workplace safety standards

• High school diploma or equivalent required; college degree preferred

• Must be a Licensed Security Officer (SO).

• Excellent communication, leadership, and decision-making skills

• Ability to remain calm and act decisively under pressure

• Willingness to work on shifting schedules, including nights, weekends, and holidays