Security Supervisor - 24/7 BPO Operations Lead

ContactPoint360; Cebu City; On-site; PHP 350,000 - 550,000; Full time

Job summary

ContactPoint360 in Cebu is seeking a skilled Security Supervisor to oversee our 24/7 security operations, protect employees, clients, and assets, and ensure compliance with client security standards.

You will manage security staff, enforce access controls, monitor CCTV and alarms, conduct audits, and report incidents with clear documentation while coordinating with local authorities and building management.

Qualifications

• 3–5 years of security or related field experience, preferably in a BPO, corporate, or manufacturing environment.
• 1–2 years of supervisory or leadership experience.
• Strong understanding of 24/7 operations and shifting schedules.
• Familiarity with badge access systems, CCTV operations, and incident management procedures.
• Knowledge of data security, confidentiality, and workplace safety standards.
• High school diploma or equivalent; college degree preferred.
• Licensed Security Officer (SO).
• Excellent communication, leadership, and decision‑making skills.
• Ability to stay calm and decisive under pressure.
• Willingness to work night, weekend, and holiday shifts.

Responsibilities

• Supervise day-to-day security operations across a 24/7 shifting environment.
• Enforce access control procedures for employees, visitors, and vendors.
• Monitor CCTV, alarm systems, and access control platforms for continuous site security.
• Conduct patrols of production floors, offices, and common areas.
• Ensure compliance with client security standards, data privacy policies, and audit requirements.
• Respond to incidents, emergencies, and escalations promptly.
• Investigate security incidents and prepare reports for management and clients.
• Coordinate with building administration, local authorities, and emergency responders.
• Conduct regular briefings, coaching, and performance evaluations for security staff.
• Support internal and external security audits and compliance checks.
• Ensure proper turnover and documentation between shifts.

Skills

Leadership

Communication

Decision making

Calmness under pressure

Education

High school diploma

College degree preferred

Tools

Badge access systems

CCTV operations

Incident management

Job description

ContactPoint360 in Cebu is seeking a skilled Security Supervisor to oversee our 24/7 security operations, protect employees, clients, and assets, and ensure compliance with client security standards.

You will manage security staff, enforce access controls, monitor CCTV and alarms, conduct audits, and report incidents with clear documentation while coordinating with local authorities and building management.