Section Head - Marketing (BDOI)

BDO Unibank, Inc; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

BDO Unibank, Inc. in Manila seeks a seasoned Account Manager to develop and grow its business portfolio, delivering premium client service while ensuring compliance with company policies.

This role focuses on business development, account maintenance, and efficient administration, with responsibilities spanning negotiations with insurers, client servicing, and renewal management. Ideal candidates have 8–10 years in account management within financial services or insurance.

Qualifications

• Strategic thinking and strong managerial, communication and negotiation skills.
• Proven customer service experience in account management.
• Willing to be assigned to head offices in Makati and Ortigas.

Responsibilities

• Develop and grow the business portfolio of the assigned team, implementing sales, client servicing and collections processes.
• Deliver the premium and commission budgets while controlling operating expenses.
• Maintain an active pipeline of accounts derived from new or existing clients.
• Coordinate with bank counterparts and other units to formulate sales strategies and satisfy client servicing needs.
• Cross-sell insurance products and manage renewals for a healthy book of business.
• Lead in negotiations with insurance providers and oversee timely documentation and disclosures.
• Ensure timely booking of accounts and escalation of issues to superiors when needed.
• Prepare regular progress reports to unit heads on pipeline status and performance.
• Handle special projects and assign staff to training and development as required.

Skills

Strategic thinking

Managerial

Communication

Negotiation

Customer service

Education

Bachelor's Degree Holder

Job description

BASIC FUNCTION

Responsible for developing and growing the business portfolio of the assigned team or unit, and in implementing

processes and procedures in relation to sales, client servicing, and collections. Also responsible for ensuring that

bank interests (financial or reputational) are likewise well-protected.

DUTIES & RESPONSIBILITIES

A. Business Development and Account Maintenance (60%)

1. Responsible for delivering the premium and commission budget for his or her assigned team or unit

while keeping within the operating expense budget as well as in alignment with company rules and

regulations.

2. Responsible in developing and maintaining an active and healthy pipeline of accounts, comprised of

identified business opportunities from new or existing clients of the team, referred and/or part of the

Account Distribution List maintained by IBG Commercial Bank Group (Combank).

3. Ensure bank and client requirements are attended to and acted upon by appropriate members of the

team.

4. Communicate regularly with IBG Combank counterparts and other bank units to formulate, agree and

implement sales strategies, and satisfy client servicing requirements.

5. Maximize the business relationship with bank counterparts and clients by assessing accounts and

identifying opportunities for new business and organic growth, and cross-selling other insurance

products to address client's needs, contribute to production and grow the existing business portfolio.

6. Ensure that all policies are renewed on time.

7. Strengthen business relationships with clients by constant communication (i.e. providing market

updates, disaster alerts), visits and providing the highest level of customer service.

8. Conduct product presentations or orientation on topics ranging from insurance coverage to claims

handling for client or bank counterparts.

9. Follow agreed broking procedures and/or specific work instructions in handling new business and

renewals.

10. Provide regular progress reports to IBG Combank Business, Unit and Team Heads with regards to the

status of accounts in the pipeline as well as unit/team/AO performance versus budget.

11. Perform other duties as may be assigned by the immediate superior or senior management from time

to

time.

B. Account Administration (Quotation, Proposal, Placements, Collections, Claims) (20%)

1. Lead in negotiations with insurance companies and other BDOI units (i.e. TSU) for the most appropriate

terms and conditions to suit the needs of the client (when applicable or necessary).

2. Ensure that standard documentation such as renewal advice, quotation slip, proposal form, placement

slip, cover notes, SOA’s, policies and endorsements are reviewed, prepared correctly and sent out to

appropriate parties in a timely manner

3. Lead the collective effort of marketing and operations units (and insurers, if necessary) in serving client

concerns and requirements.

4. Oversee the satisfactory resolution of claims of clients from assigned market, in coordination with

Claims Unit.

5. Ensure that the team disposes accounts promptly (collected on time, credit term extensions obtained

before due dates, cancellations are booked accordingly, unapplied payments and refunds promptly

disposed) and kept within the company standards (i.e. aging, percentage, etc.).

6. Ensure correct booking of accounts.

7. Elevate issues and critical matters to immediate superiors and/or bank counterparts for appropriate

attention/action/intervention

8. Perform other duties as may be assigned by the immediate superior or senior management from time

to

time.

C. Training and Career Development (10%)

1. Ensure continuous personal capability development by participating in both in-house and external

trainings / projects.

2. Motivate, coach and counsel team members in aid of meeting the budgets, improving and sustaining

high work quality.

3. Identify and send team members to appropriate training and development programs.

D. Reportorial and Administrative Requirements (5%)

1. Ensure submission of regular Mancom and internal (Combank) reports on a regular basis.

2. Ensure the good order of files and policy documents (soft and hard copies, when possible) for proper

organization and easy reference.

3. Handle issues and concerns from internal and external customers and recommend resolutions to the

UH.

4. Perform other duties as may be assigned by the immediate superior or senior management from time

to

time.

E. Special Projects and Assignments (5%)

Take-on special roles or assignments that may be assigned by the Unit Head or the MANCOM to

support the business requirement of BDOI or the bank.

Qualifications:

• Bachelor's Degree Holder

• At least 8-10 years experience in account management, preferably as a Unit/Branch Head or Account/Sales Manager in a non-life insurance company, brokerage, or agency

• Strategic thinking, managerial, communication, negotiation and customer service skills

• Must be willing to be assigned in our Head Offices located in Makati and Ortigas